- REQ-10098440
- 12/08/2025
- Customer Journey
- Amsterdam, Nederland
- €4.596 - €7.460
- ING Bank
Within the newly formed Tribe Global Digital & Assisted Channels, we are shaping the future of our mobile and web platforms to deliver the best digital banking eperience globally. We are looking for a Product Owner / Customer Journey Epert (Mobile & Web) to join our Product Channel Communication Capabilities area.
In this role, you will:
- Act as a Product Owner for the team, managing the product backlog, defining priorities, and aligning delivery with business goals.
- Take ownership of web platform personalization capabilities, including inbound communications, proactive communications, and personalized messaging. Focus on how these personalization capabilities can support different bank segments such as the Business Banking segment, ensuring tailored e
- periences for business customers.
- Take end-to-end ownership of our global customer feedback and survey solution, The Voice.
- Contribute to cross-product initiatives, such as the Global Communication Guidebook and strategic cross-channel deliveries.
- Support and accelerate testing capabilities across mobile and web teams.
This is a unique opportunity to combine product leadership with customer journey epertise, while also shaping strategic, cross-cutting initiatives that impact the entire digital landscape.
What You’ll Do
- Own and manage the product backlog, ensuring alignment with business priorities and customer needs.
- Translate business needs into clear, actionable requirements for engineers.
- Collaborate closely with your squad(s) to deliver high-quality, secure, and compliant digital features.
- Drive continuous improvement in delivery predictability, quality, and velocity.
- Lead or contribute to cross-product initiatives, such as the Global Communication Guidebook and shared delivery frameworks.
- Take ownership of personalization capabilities on the web platform, ensuring they are effectively leveraged for Business Banking customers.
- Act as a key stakeholder for The Voice, ensuring its successful rollout and adoption across countries. Work with other Product Owners, Customer Journey Eperts, and Product Leads to ensure a consistent and scalable digital e
- perience across markets.
What You Bring
Proven eperience as a Product Owner, Customer Journey E- pert, or Business Analyst in a digital environment.
- Strong understanding of mobile and web development, including APIs and front-end/back-end interactions. E
- perience with Agile methodologies (Scrum, PACE).
- A strategic mindset with the ability to work across products and teams. E
- cellent stakeholder management and communication skills.
- A passion for customer-centric design and continuous improvement.
- Fluency in English.
What We Offer
- A salary tailored to your epertise
- 24–27 vacation days
- Pension scheme, 13th month, and holiday allowance
- Hybrid working possibilities
- A diverse, international, and informal work environment
- Opportunities to grow and shape your career
About ING
With 60,000 employees in 40 countries, ING is a place for people with initiative and ambition. We hire for potential, not just eperience. If you’re curious, collaborative, and ready to make an impact, we’ll support you every step of the way.
Your place of work
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Priscilla van Esseveld
Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.