Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.
As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.
What do we offer?
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experiences starting from Horeca CLA scale 5.
What are you going to do?
As a Day & Night Receptionist, you ensure that all guests have a stunning first impression of our hotel. You welcome guests with a smile, make them feel at ease, and make sure they can come to you for all their questions. You communicate efficiently with other departments, such as Housekeeping and F&B, so that guest expectations are exceeded. Where upselling is possible, you will identify opportunities from a commercial point of view and take targeted action. At the reception, you work in alternating shifts, and you report to the Desk Managers/Assistant Front Office Manager of the Front Office team.
What are we looking for?
- Helping guests puts a big smile on your face. The 'always a pleasure' mentality is second nature for you, and you are happy go the extra mile for our guests;
- You know how to prioritize and keep your cool during busy moments;
- You are a 'Natural Host'. Experience and a relevant education are useful, but is not the most important for us;
- You have a flexible schedule and can adapt to alternating shifts as this role requires availability for morning, evening, night and weekend shifts;
- You are interested in computers and enjoy learning new systems.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefore we warmly welcome people from all horizons & personal abilities.