Group Service Manager

We’re looking for an experienced Group Service Manager to define and drive the strategy for our Operations project management team at Workwize. If you excel at scaling operations, inspiring leaders, and ensuring flawless cross-functional delivery, this is your chance to lead at the strategic heart of our service organization.

At Workwize, we’re revolutionizing how businesses support their global teams.
The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.
Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 25,000 users and managing 100,000+ devices globally.

About the Role

As the Group Service Manager, you will own the strategic roadmap and operational excellence of our service functions, ensuring alignment across Tech, Customer Operations, and senior leadership. This is a high-impact position where you will set priorities, manage leaders, and drive continuous improvement in all operational processes. Reporting to the Head of Operations, you’ll partner with department heads to scale capabilities, streamline service delivery, and build a high-performance culture that inspires.

Key Responsibilities

1. Strategy & Roadmap Ownership

   • Define and execute strategic objectives for the Service function.

   • Align departmental priorities with company-level goals.

   • Oversee roadmap delivery across multiple service streams.

2. People Management & Coaching

   • Act as strategic lead and coach for all Team Leads and Leads across services.

   • Drive inspirational leadership, role clarity, and capability building.

   • Ensure hiring plans and capacity align with growth goals.

3. Operational Leadership

   • Set department-wide standards, processes, and performance expectations.

   • Allocate resources to meet evolving service demands.

   • Own end-to-end performance on key objectives and service metrics.

4. Cross-Functional Collaboration

   • Identify synergies and lead collaboration with Product and Customer Operations.

   • Ensure consistent communication and alignment across all levels.

Skills & Requirements

• 8+ years in Operations, preferably with 5+ years in strategy consulting and 3+ years in senior leadership roles within scale-ups.

• Highly structured approach with exceptional problem-solving skills.

• Inspirational leadership with the ability to coach others to lead.

• Proven track record in defining and delivering strategic objectives.

• Strong experience managing multiple teams and direct reports.

• Comfortable with roadmap execution, resource planning, and long-term team development.

• Demonstrated success in implementing best-in-class operational processes.

Nice to Have

• Experience scaling SaaS products in a global environment.

• Familiarity with procurement, fulfillment, or logistics technology stacks.

• Background in operational process automation or workflow tools.

Soft Skills

• Strategic and visionary thinker.

• Proactive and highly organized, able to build scalable processes.

• Strong analytical and problem-solving abilities.

• Adaptable and innovative in a fast-paced environment.

• Excellent communicator and collaborator across all levels.

Workwize Offers

• A position in a fast-growing, dynamic environment.

• Flexibility to work in a hybrid environment, balancing office and home settings.

• The best working setup both at home and in the office, with all necessary tools and equipment provided.

• A vibrant, entrepreneurial work environment that encourages innovation and growth.

• Weekly team lunches and monthly surprise events to build team spirit and have fun along the way.

Our Team

Becoming part of Workwize means making an impact. We make sure that we contribute to changing the way the world works. We also want to make an impact on our employees — ensuring they feel both challenged and supported.
Our rapidly growing and ambitious team comes from diverse backgrounds: entrepreneurs, operational specialists, developers, sales gurus — all united by a passion for creating the best value for our customers and pushing the boundaries of what’s possible.

We look forward to meeting you and discovering if there’s a match with the Workwize team!