Ops Excellence & Business Systems Analyst

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

This role supports Global Logistics operations excellence and business systems analysis. The individual will drive continuous improvement across inbound warehousing, transportation, and distribution processes while also playing a key role in optimizing business systems used in logistics operations. This includes process reengineering, Lean/Six Sigma deployments, SAP WMS configuration, and cross-functional project leadership.

Roles & Responsibilities:

• Operational Excellence & Continuous Improvement
  • Lead Operational Improvements: Drive logistics and warehouse process improvements focused on throughput, order accuracy, labor efficiency, and ergonomics.
  • Lean/Six Sigma Methodologies: Apply Lean tools (5S, value stream mapping, Kaizen) and Six Sigma techniques (DMAIC, control charts) to identify and eliminate waste.
  • Benchmarking & Best Practices: Actively research and apply industry-leading practices across internal and 3PL operations to improve service levels and reduce cost.
  • Performance Metrics: Design and implement KPIs (e.g., inventory accuracy, pick/pack/ship cycle time, on-time delivery, order fill rate), ensuring alignment with business goals.
  • Training & Enablement: Deliver training and workshops on Lean/Six Sigma methodologies and warehouse optimization strategies to internal and external teams.
  • Warehouse Design & Labor Planning: Optimize warehouse layout and resource deployment using data-driven simulation and throughput analysis.
  • Change Management: Lead behavioral and cultural transformation initiatives that support operational excellence and a continuous improvement mindset.
• Business Systems & Data Analysis
  • Process Assessment & Systems Optimization: Analyze logistics business processes (receiving, putaway, inventory, picking, packing, shipping) and recommend system-based solutions that increase accuracy and efficiency.
  • SAP WMS Expertise: Configure and support SAP Warehouse Management (WMS) processes, including bin management, handling units, and goods movements. ; Collaborate with IT to scope and implement enhancements or changes to WMS logic (e.g., picking strategies, wave planning, automation triggers).
  • Requirements Gathering: Conduct interviews and workshops with stakeholders to define business requirements.; Translate requirements into functional and technical specifications for developers or systems integrators.
  • Solution Design & Documentation: Develop process maps, system workflows, and use-case documentation.; Write clear and concise user stories, system change requests, and configuration documents.
  • User Training & Change Adoption: Develop and deliver end-user training for system rollouts and updates, including job aids and SOPs.; Support UAT (User Acceptance Testing), test script development, and defect tracking.
  • Data Integrity & Reporting: Partner with operations and IT to ensure data accuracy in WMS and related systems.; Develop and manage dashboards or reports using SAP, Excel, Power BI, or SQL for visibility into logistics KPIs.
  • System Implementation & Rollout Support: Participate in cross-site ERP/WMS implementations or upgrades.; Assist with master data migration, go-live planning, and hypercare activities.
  • Cross-Functional Collaboration: Interface with Planning, Customer Service, Quality, Regulatory, Engineering, and Finance to align system configurations with business rules and compliance requirements.; Ensure integration between logistics systems and other modules (MM, IM, SD, and QM) supports end-to-end business processes.
• Cross-Functional Collaboration
  •  Interface with Operations, IT, Engineering, and Quality to ensure seamless integration of process and systems improvements.
  •  Act as a bridge between system developers and operational users to ensure alignment on project objectives and deliverables.
  •  Maintain effective and cooperative relationships with stakeholders at all levels.

Qualifications

Required Knowledge, Skills, and Experience:

• Experience w/SAP ECC 6.0 or above
• Operations experience with Logistics and warehouse processes is a must.
• Strong oral and written communication skills
• Strong presentation skills
• Express difficult and complex concepts clearly and concisely both orally and in writing
• Technical Management and Understanding,
• Analyzing Information
• Coordination and relationship building.
• Bachelor’s degree in engineering or computer Science with 3 - 6 years industry/ IT experience.
• Demonstrated ability with deployment of productive engineering business applications is a must.
• SAP experience is strongly preferred. In lieu of that will consider other ERP experience.
• MS Project / any other project management software to manage / track projects.
• Smartsheet – working experience
• SharePoint (optional)
• Agile
• Familiarity with Software Development Lifecycle (SDLC) processes
• None specific to physical requirements however, the candidate should  be able to walk / stand on the shop floor or warehouse for 1-3 hours, sometime at a stretch to analyze processes and discussing with actual users as needed.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.