Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Team
The ServiceNow Platform Analytics team delivers world-class analytics solutions, enabling companies to take action using data, workflows, and AI. We're introducing innovative capabilities to help businesses connect, understand, and act on any data.
The Role
Join us in building a next-generation analytics console product that combines advanced AI with robust analytics management and governance capabilities to accelerate insights and drive confident decision-making. In this highly collaborative role, you’ll partner with product managers, UX designers, engineers, and customers to deliver high-quality, scalable analytics solutions that are foundational to the ServiceNow platform.
What You’ll Do in This Role:
Deliver Customer Value
- Engage with internal and external customers to identify requirements and use cases for the new analytics data explorer
- Evangelize analytics products and capabilities to drive awareness, enablement, and adoption
- Integrate usability studies, research, and market analysis into product roadmap and requirements that deliver clear customer value.
Lead and Execute
- Manage stakeholders, communicate product priorities, and build alignment.
- Work with cross-functional teams to execute the product roadmap and deliver high-quality solutions.
- Take ownership and drive outcomes, regardless of role or organizational boundaries.
Make an Impact
- Define the roadmap for our analytics products that unlock new market opportunities.
- Contribute to a high-performing product team that delivers meaningful outcomes.
- Influence other product teams as a domain expert.
Qualifications
To be successful in this role, you have:
- Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- 6+ years of Product Management experience or equivalent in a technical role
- Domain experience in analytics, data products, semantic layers and/or knowledge graphs
- An understanding of the broader data and analytics space, and how companies are utilising data in near real-time to unlock innovations and power AI
- A strategic mindset to define product vision and strategy that delivers strong customer value and produces business outcomes
- Strong prioritisation skills that are data-driven and based on market needs
- Experience building and operating enterprise-class data applications
- Demonstrated experience owning an actionable product roadmap and driving execution
- Ability to inspire and align engineering teams to deliver exceptional experiences
- Technical savvy and experience working with developers and architects to build scalable and highly reliable services that are part of a larger platform
- Business savvy with a track record of delivering impactful business outcomes
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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