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Job Req Number: 98379
Time Type: Full Time

Move forward as Supervisor Customer Service at DSV in s-Heerenberg

Are you a driven leader in customer service? Step into this role at DSV and lead an enthusiastic team in a dynamic, international environment where you truly make an impact on customer satisfaction and team development. Here, you’ll have the space to grow, develop, and make a real difference.

You get it done

You will be responsible for the operational management of our customer service team. This means actively adapting in a dynamic and varied environment, where your contribution directly supports a smoothly running team and outstanding service. No two days are the same, making the role challenging, energising, and incredibly rewarding: you’re on it.

How you do this? In this role, you will directly manage two Team Leaders, conduct development and performance reviews, and ensure your team (Outbound, Inbound, and Returns, approximately 34 FTE) performs at its best. You will act as the tactical point of contact for multiple clients, prepare and deliver MBRs, monitor KPIs and SLAs, and act where needed. You achieve this by:

leading and developing your team, including coaching and team meetings;
coordinating and allocating tasks to ensure an efficient daily operation;
monitoring kpis and slas and taking action to improve performance;
holding tactical and operational meetings with clients and contributing to improvement projects;

Your team stands out within DSV by their drive, proactive attitude, and commitment to delivering excellent service, always striving for efficiency, collaboration, and maximum customer satisfaction.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

As the link between the customer and the team, you ensure that service, collaboration, and results go hand in hand, every single day, you make the difference, says Emil Reijs, Site Manager.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

strong leadership skills and experience in a customer service environment;
ability to effectively manage both the team and client relationships;
analytical skills to monitor and improve KPI’s and SLA’s;
excellent communication skills, both internally and towards clients;

It all counts for this vacancy of supervisor customer service in s-Heerenberg. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

a salary tailored to the knowledge and experience you bring;
a professional and informal working environment where your voice counts;
24 days of annual leave, 4 additional days off, and 8% holiday allowance;
an attractive pension scheme, partly premium-free with a personal contribution of 5%;
access to knowledge and training through our DSV Academy, enabling you to grow and influence your career path;
the opportunity to take on an impactful role in a dynamic team, where your contribution delivers direct results;

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Marjolein van Dongen answers all your questions via +31 (0)6 4424 8040 or marjolein.vandongen@dsv.com.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com

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