Who are we looking for?
We are currently looking for a new Welfare Officer to join our growing OnCampusAmsterdam.
The role will be on a full-time, fixed-term basis until 12/6/26. The role will be based in Amsterdam.
The Welfare Officer performs a key role in facilitating a highly supportive and caring environment for OnCampus students to help them succeed, allowing them to reach their potential and providing opportunities for students to develop emotionally and socially. The successful candidate will have a key role in ensuring an excellent student experience and will be actively involved in the student engagement agenda.
Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.
Key responsibilities for our OnCampus Welfare Officer:
- Act as a first point of contact for welfare concerns and referral point to provide students with welfare support, guidance, and information. Liaising with colleagues, partners and external organisations/individuals as required, in relation to more complex cases.
- Ensure case notes relating to student welfare issues are updated as necessary, including records in the student management system.
- Safeguarding responsibility, responsible for undergoing and updating training in this area.
- Working closely with the Centre management and Student Support and Academic teams to monitor attendance statistics and look for patterns of attendance which may highlight welfare issues, supporting the attendance policy where necessary.
- Where relevant, support and educate centre staff on welfare related topics.
- Ensure adequate support for U18’s is in place, working with the Centre management and Student Support Team, to adhere to all relevant policies and procedures.
- To play a key role in the coordination of induction and lead on enrolment of students at the start of term.
- To provide a focused and high level of customer service.
- Ensuring existing students are actively engaged in the OnCampus experience by leading on the organisation of social and cultural activities to enhance student experience ensuring opportunities are communicated to students on an ongoing basis.
- Liaise with Student Union and other University departments to promote and encourage social, cultural, sports activities and events to students ensuring they are aware of activities, for example via social media.
Key background, experience and skills for our OnCampus Welfare Officer:
Education
- HND or equivalent experiential learning
- UKCISA or other training related to visa rules and regulations (desirable)
Experience
- Experience of working in a customer-focussed environment
- Experience of providing customer support
- Experience of working with data
- Experience of working with International students (desirable)
- Experience of working in an admissions or visa advisory capacity (desirable)
Skills
- IT literate
- Ability to plan workloads and meet deadlines
- Ability to work unsupervised
- Attention to detail
- Ability to keep accurate records and to track information
- Excellent interpersonal and communication skills – verbal, written and electronic
Why will you love working here?
Working with our OnCampus team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.
Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.
What does OnCampus do?
OnCampus teach pre-university programmes with opportunity for guaranteed progression to a wide range of undergraduate and Master’s degrees at leading universities in the United Kingdom, and mainland Europe. Since 2008, OnCampus has helped thousands of students progress to their chosen university. OnCampus is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.
Benefits
- Perkbox (includes hundreds of discounts)
- Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
- Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)
CEG is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues to share this commitment. All successful candidates will undergo background checks in the required countries. Where roles have direct contact with children, including all OnCampus centre based roles, this will include; ID, qualification and reference checks, criminal record checks including an Enhanced Disclosure (or equivalent) in line with safeguarding requirements and our Safeguarding and Prevent Policy (including Child Protection). Any offer of employment is subject to all checks being satisfactory. The Company also expects all colleagues to share the Company’s commitment to Equal Opportunities within the workplace.
Job Types: Full-time, Permanent
Pay: €31.350,00 - €36.300,00 per year
Work Location: In person