Job Summary
Job Description
Application Deadline: August 8, 2025
What is the opportunity?
In this role you will be responsible for embossing of cards for business clients, monitoring discrepancies and escalating any issues with the generation of Debit Cards, Batch notices and Mortgage statements. You will handle incoming/return/undeliverable mail and ensure outgoing mail is delivered to the Post Office/Courier service on schedule.
What will you do?
- Responsible for dispatching the relevant files to Utility Companies
- Perform follow-up of ‘not yet received retail/corporate accounts’ opened past current month
- Retail and Corporate client filing, and perform centralized filing of new accounts and updated customers records, retrieve, and manage these records documents as instructed
- Receipt and distribution of Open Requests in generic e-mail box and the shredding of documents and vouchers as per established procedures
- Ensure archiving is sent to storage and makes necessary deliveries outside the bank
What do you need to succeed?
Must have:
- Bank’s minimum entry requirements, English, Mathematics
- Sound business knowledge including service and operations
- Very strong client first orientation
- Ability to perform in a fast-paced highly dynamic and interactive processing environment
- Ability to manage highly demanding situations under rigid timelines
Working Conditions
- Fast-paced, highly dynamic and interactive processing environment
- At times the role requires the ability to manage highly demanding situations under rigid timelines
What's in it for you?
We thrive on the challenge to be the best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and our communities prosper. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual.
- Work in a dynamic and collaborative team
- Opportunity to do challenging work
- Leaders that support your development
Job Skills
Confidentiality, Customer Service, Detail-Oriented, Email Services, Group Problem Solving, Office Administration, Postal Item Record Management, TeamworkAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
