General Information
Job Description
We are seeking a motivated and service-driven Assistant Front Desk Manager to support the seamless running of our front office operations.
In this pivotal role, you'll act as a key point of contact for both guests and team members—ensuring that every arrival, departure, and interaction reflects the highest standard of luxury and hospitality.
What You’ll Do
Support the Front Desk Manager in leading the front desk team with professionalism and care
Oversee daily operations, ensuring a smooth and welcoming guest journey from check-in to check-out
Act as a role model for exceptional service, resolving guest concerns with efficiency and grace
Train, coach, and mentor front desk agents to uphold service excellence
Collaborate with other departments to ensure a seamless and personalized guest experience
Handle administrative tasks including shift planning, reporting, and system management
What We’re Looking For
Previous experience in a front desk or guest services leadership role, ideally within a luxury environment
A confident, calm, and inspiring presence—even under pressure
Strong organizational and communication skills
Proficiency in property management systems (e.g., Opera)
Fluent in English; other languages are highly valued
Availability to work a variety of shifts, including weekends and holidays
What We Offer
A refined and inclusive work culture built on excellence and respect
Ongoing leadership development and training opportunities
Staff meals, professional attire, and team-exclusive benefits
The opportunity to grow within a globally recognized luxury hospitality brand
A platform to make a lasting impact on both our guests and your team
Take the next step in your hospitality leadership journey—where every detail matters, and every moment counts.
About Us
Rosewood Amsterdam is poised to welcome guests in Q1 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.
