Insight Enterprises, Inc. is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. We architect, build and manage solutions for complex IT environments to deliver outcomes that contribute to our clients’ success. Our portfolio of digital transformation services includes deep expertise in cloud, data, AI, cybersecurity and intelligent edge. These services, augmented by Insight’s longstanding relationships with 6,000+ technology partners across the globe, enable us to deliver the right technical solutions quickly and effectively. We’re rated as a Great Place to Work, a Forbes Best Employer for Diversity and a Forbes World’s Top Female-Friendly Company.
By building a solid, future ready foundation of people, processes, and technology, the Cloud Acceleration team facilitates clients in transforming and building what's next for their business whilst simultaneously enabling Insight’s business to accelerate in the Cloud market.
Cloud Acceleration teammates ensure the client experience is of the highest standard, thus creating a baseline for Insight’s services as part of the clients LAER (Land, Adopt, Expand, Review) journey, and utilises the potential of both the direct as well as indirect client reach.
The Client Success team, a client facing team, is responsible for onboarding clients into the Cloud Management Platform, creating and delivering adoption plans, and collaborating with cross-functional teams to ensure that Insight delivers the optimal client experience.
The Client Success Manager drives Cloud adoption by successfully on-boarding and utilising Cloud solutions acquired by Insight’s clients. The Client Success Manager supports the post-sale customer lifecycle as it relates to Cloud adoption, solution optimisation, and expansion.
The Client Success Manager, through a strong understanding of the clients business objectives,
identifies and articulates how solutions can best support clients in achieving their strategic business goals. They act as the main interface for all solution related inquiries, build key relationships with all relevant stakeholders, and are also responsible for managing customer retention and the prevention of potential client churn.
In addition, the Client Success Manager manages the client experience across the client base by
ensuring they meet agreed retention and usage targets and advocating for Insight. Ultimately, the Client Success Manager plays an integral role in helping to build and sustain solid, trusting relationships with the client’s key contacts.
KEY DUTIES & RESPONSIBILITIES
- Drive the adoption of Insight’s Cloud solutions within assigned accounts through continuously
- Work closely with relevant parties to ensure a seamless client on-boarding process and ensure
- Identify specific business opportunities during client conference calls, and also identify potential
- Proactively engage with clients on pre-defined touchpoint triggers and ensure Insight’s clients
- Seek to anticipate the clients requirements and possible challenges and promote Insight’s
nurtured within the accounts.
- Respond in a timely and helpful manner to client requests or account issues, leverage
QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE
- Experience of selling Cloud and Productivity solutions
- High level of written and spoken English and Dutch
- A track record in driving client success and aligning within complex client environments
- Ability to recognise both internal/external customers and the willingness to co-operate fully to help them achieve their objectives
