Your job
Client Services Manager Location: HoofddorpTeam: Client Services
Level: Mid-Senior (5+ years’ experience)
Help us take service quality from reactive to proactive.
At Get-e, we’re growing fast. Airlines, assistance companies and travel partners around the world use our platform to manage ground transport and hotel bookings in 110+ countries. Now we’re ready to level up our client service: making it more structured, more data-driven, and more client-first.
That’s where you come in.
This isn’t a “keep the lights on” kind of role. As Client Services Manager, you’ll be trusted to shape how we deliver service across our global accounts. You’ll lead a growing team, take full ownership of our feedback and escalation processes, and work cross-functionally to fix issues at the root. You’ll also be the face of service in client meetings: joining QBRs, supporting onboarding, and launching new ideas that improve client experience.
This is a role where you’ll see your results come to life. You’ll have the freedom to test, improve, and build your own projects, whether that’s launching a client health score, streamlining our internal tools, or redesigning team workflows. It’s a chance to leave a real footprint and grow a function, not just maintain it.
Your profile
What you’ll do- Lead a small but growing team of client care specialists
- Own Zendesk and other feedback channels, ensuring fast and structured response
- Personally handle high-impact or sensitive cases
- Work with clients and internal teams to resolve root causes, not just symptoms
- Build dashboards and track key trends (Power BI/Zendesk)
- Run team meetings and take accountability for performance
- Join QBRs as the service lead and support client onboarding
- Launch scalable tools like a “client health score” and trigger-based alerts
- 5+ years of experience in client service, account management, or airline ops
- Proven track record of leading a team, you’ve done this before and you enjoy it
- Strong written and spoken English (additional languages are a bonus)
- Hands-on experience with Zendesk or similar platforms
- Comfortable working with Excel and Power BI
- A structured mindset, you like building processes, but you keep things practical
- You’re confident in front of clients, calm in escalations, and proactive about improvement
- Bonus: background in aviation, assistance, or travel tech
Why us?
- NS Business Card: We’ve got your commuting costs covered. Prefer driving? We’ll handle your travel expenses.
- Experience Our Service: Wondering why our clients rave about our cab service? You can use it twice a year yourself.
- Healthy Lifestyle: Need a snack? Grab some fresh fruit from the canteen. We have meal discount options for our employees as well.
- Holiday Allowance: We provide 8% holiday allowance, so you can enjoy your time off.
- Vacation Days: Relax and recharge with 25 days of vacation each year.
- Remote Work: Hybrid working model (2 days from home), with the possibility of working 2 weeks from abroad.
- Pension Contribution: We contribute 2.5% toward your pension to support your future.
Apply now and show us how you’d lead this role and take client service to the next level at Get-e.
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