Client Services Manager

Your job

Client Services Manager Location: Hoofddorp
Team: Client Services
Level: Mid-Senior (5+ years’ experience)

Help us take service quality from reactive to proactive.
At Get-e, we’re growing fast. Airlines, assistance companies and travel partners around the world use our platform to manage ground transport and hotel bookings in 110+ countries. Now we’re ready to level up our client service: making it more structured, more data-driven, and more client-first.

That’s where you come in.
This isn’t a “keep the lights on” kind of role. As Client Services Manager, you’ll be trusted to shape how we deliver service across our global accounts. You’ll lead a growing team, take full ownership of our feedback and escalation processes, and work cross-functionally to fix issues at the root. You’ll also be the face of service in client meetings: joining QBRs, supporting onboarding, and launching new ideas that improve client experience.
This is a role where you’ll see your results come to life. You’ll have the freedom to test, improve, and build your own projects, whether that’s launching a client health score, streamlining our internal tools, or redesigning team workflows. It’s a chance to leave a real footprint and grow a function, not just maintain it.

Your profile

What you’ll do

• Lead a small but growing team of client care specialists
• Own Zendesk and other feedback channels, ensuring fast and structured response
• Personally handle high-impact or sensitive cases
• Work with clients and internal teams to resolve root causes, not just symptoms
• Build dashboards and track key trends (Power BI/Zendesk)
• Run team meetings and take accountability for performance
• Join QBRs as the service lead and support client onboarding
• Launch scalable tools like a “client health score” and trigger-based alerts

• 5+ years of experience in client service, account management, or airline ops
• Proven track record of leading a team, you’ve done this before and you enjoy it
• Strong written and spoken English (additional languages are a bonus)
• Hands-on experience with Zendesk or similar platforms
• Comfortable working with Excel and Power BI
• A structured mindset, you like building processes, but you keep things practical
• You’re confident in front of clients, calm in escalations, and proactive about improvement
• Bonus: background in aviation, assistance, or travel tech

Why us?

• NS Business Card: We’ve got your commuting costs covered. Prefer driving? We’ll handle your travel expenses.

• Experience Our Service: Wondering why our clients rave about our cab service? You can use it twice a year yourself.
• Healthy Lifestyle: Need a snack? Grab some fresh fruit from the canteen. We have meal discount options for our employees as well.
• Holiday Allowance: We provide 8% holiday allowance, so you can enjoy your time off.
• Vacation Days: Relax and recharge with 25 days of vacation each year.
• Remote Work: Hybrid working model (2 days from home), with the possibility of working 2 weeks from abroad.
• Pension Contribution: We contribute 2.5% toward your pension to support your future.

About us

Our mission is to make every contact an excellent experience.

Welcome to Get-e, where we’re not just building a company; we’re revolutionizing the way the world connects. As a fast-growing travel-tech scale-up, we’ve got the drive, the backing, and the global reach to make things happen. Since 2019, venture capital has fuelled our journey, empowering us to lead the charge in smart transportation management for top global travel brands. And we’re not stopping there, we’ve just expanded into hotel room management for airline crews, adding even more value to our offerings.

Our team? It’s as diverse and dynamic as our mission, with over 26 nationalities bringing their unique energy to the table. We’re all about big ideas, bold moves, and making an impact.

If you’re ready to dive in and create something extraordinary, we want you on board!