About Us:
At CAM Bioceramics, we enable our customers to improve lives through innovative calcium phosphate solutions for medical applications. Every product we manufacture contributes to advancing healthcare and transforming patient outcomes worldwide. When you work with us, you’re not just joining a company, you’re becoming part of a purpose-driven mission.
Position Overview:We’re looking for a dependable and proactive Customer Service & Procurement Officer to join our team. In this role, you'll be the main point of contact for our customers: answering questions, managing orders, solving issues, and making sure everything runs smoothly and in line with industry regulations. Two days a week, you'll also help out at the front desk, welcoming visitors and supporting general office operations.
In addition to customer service, you’ll take on key tasks in procurement, such as processing purchase orders, following up with suppliers, and keeping track of stock levels.
Key Responsibilities:The Customer Service Officer at CAM Bioceramics plays a key role in supporting customers with product selection and information related to our calcium phosphate-based materials.
· You’ll handle customer inquiries, resolve issues, and work with technical teams to ensure clear and accurate communication.
· Managing the full order process—from entry to delivery—will be a key part of your responsibilities, in close coordination with production and logistics.
· Expect to provide basic technical support and keep customer records accurate and up to date in HubSpot.
· As the link between customers and our sales and R&D teams, you’ll help ensure smooth communication and collaboration.
· Handle purchasing tasks, including creating and processing purchase orders, monitoring inventory levels, and coordinating with suppliers to ensure timely delivery.
· Support procurement planning by tracking supply needs, maintaining accurate records, and helping improve supplier performance and cost efficiency.
· Two days a week, you’ll support our front-desk operations by welcoming clients, suppliers, and other visitors, and making sure all daily activities at the office run smoothly.
· Part of your role will include preparing accurate documentation for regulatory compliance and following up after sales to support customer satisfaction.
Qualifications:
· MBO-4 or HBO-level education.
· 2 to 5 years of relevant work experience.
· Clear and confident communication skills, with a professional and approachable manner.
· A proactive, problem-solving mindset with a strong focus on customer service.
· Familiarity with regulations in the medical device or bioceramics field is an advantage.
· Experience using Financial and CRM systems (Exact, HubSpot).
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Why Join Us?
At CAM Bioceramics, you’ll be part of a driven team focused on innovation and quality in the MedTech industry. We offer a competitive salary, room to grow professionally, and a supportive, team-oriented work environment where your contribution matters.
How to Apply:If you’re passionate about delivering great customer service, we’d love to hear from you. Send your resume and a short cover letter to [email protected].
Cam Bioceramics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Soort dienstverband: Fulltime, Vaste baan
Arbeidsvoorwaarden:
- Bedrijfsfeesten
- Budget voor professionele ontwikkeling
- Kerstpakket
- Pensioen
- Reiskostenvergoeding
Toestemming om te werken:
- Nederland (Vereist)
Werklocatie: Fysiek
