Ready to grow your CSM career in a fast-moving, creative industry?
As a Customer Success Manager, you’ll be the main point of contact for our clients after they’ve joined Contentoo. Your role is to make sure they get the most value from our platform and their collaboration with our freelance network. You’ll focus on building long-term relationships, ensuring smooth project execution, and driving retention, renewals, and upsell opportunities.
Welcome to Contentoo!
At Contentoo, we help businesses grow through exceptional content, scaling creation and localisation on a global level. As Europe’s leading content platform, we connect industry experts, talented creators, and translators with clients from a wide range of industries.
Do you excel in strategy, creativity, and data-driven marketing? Join our fast-growing, Amsterdam-based scale-up and lead demand-generation efforts that fuel business growth. We’re all about opportunities, positivity, and enjoying the journey. Help empower businesses with world-class content solutions at Contentoo!
What you’ll do
Act as the trusted partner for an assigned portfolio of clients, ensuring alignment between Contentoo’s offerings and the client’s goals, while monitoring satisfaction and proactively resolving challenges.
Ensure collaboration between clients and freelance creators is productive, smooth, and successful.
Become a platform expert—leveraging Contentoo’s technology to enhance the client experience, uncover opportunities for improvement, and ensure our tools are used to their full potential.
Ensure account health and drive portfolio growth by fostering multi-threaded relationships within client organisations, identifying opportunities across departments, services, or new entities.
Drive commercial success and executive engagement by owning the end-to-end relationship with your portfolio, managing renewal contracts, identifying upsell opportunities, leading Executive Business Reviews with key stakeholders, and developing client success plans to ensure ongoing value and growth.
Don’t be afraid to collaborate with cross-functional internal teams such as Talent, Product, Finance, Marketing, and Legal to continuously improve the client experience.
What you'll bring
You are fluent in English and German, both verbally and in writing; Dutch is a bonus.
You are a pleasant, upbeat professional with a minimum of 2 years of experience in a commercial, customer-facing role. Bonus points if you have experience with enterprise clients and/or managing large books of business (revenue or volume of clients).
You enjoy working in a fast-paced, changing environment;
Your time management skills and attention to detail are excellent, and you enjoy working on multiple projects simultaneously.
You use AI in your daily life and are enthusiastic about experimenting with how to optimise your day-to-day with it.
You’re not afraid to dig into the data to better understand your client’s behaviour and needs.
You have a product mindset and are not shy to report a bug or broken process, all in pursuit of improving the client experience.
Experience in the marketing industry is a plus.
What you’ll get
We offer the opportunity for you to be a true entrepreneur. We welcome your fresh ideas, and we will continuously coach you and guide you in your role.
1-1 Customer Success coaching
Content knowledge classes
CSM career development framework
Possibility to work remotely. Our offices are at the ‘Amsterdam Houthavens’ with a great view over the water, but working from home or elsewhere is also an option.
25 paid holidays, a monthly Alleo budget, and a solid pension plan.
We’ll provide you with a laptop of your choice (HP or Mac) and all the office and home supplies you need to succeed.
Be part of a scale-up and grow together, the team currently consists of about 30 international team members, but we continue to grow. Our cultural pillars are:
Human: You add value with a personal touch
Authentic: You are open and honest
Inventive: You proactively find ways to do better
Vibrant: You add a splash of colour
Teamwork is the core of our success, and we can’t wait for you to join our celebrations. This can be during a team boat tour, over lunch with the team, while drinking on our rooftop terrace, or with a game of FIFA or Mario Kart in our lounge corner.
A day in the life
It is Friday, the end of the week. You start with a fun weekly recap with your team to share successes, challenges, and opportunities. You share one of the week’s successes - a renewal of your biggest customer’s contract, including the upsell of SEO content and strategy for their core market.
Next up is your monthly check-in with another customer. They inform you of their expansion to Spain and France, and how they wish to make efficiencies in their internal localization process. Firstly, they need additional localization experts in both languages, so immediately after this meeting, you submit the full briefing to your Contentoo Talent colleagues, and they start their search for the best possible freelancers. Secondly, you discuss with your fellow CSM teammates any suggestions on the ideal process mapping and loop in Product as needed.
Next week, you have an Executive Business Review with one of your favourite clients and your main contact is inviting their skip level to show off the success of the collaboration. You’ve already adapted the deck to align with your client’s goals and exhibit how Contentoo is adding value to their team. They also asked for an updated budget overview so you can finalize the data and prepare it to send. As a last step, you review everything with your Team Lead and send it to your client in case they wish to share feedback before the meeting - no surprises!
You end your day enjoying a drink and/or a yummy piece of cake in the sun on the roof terrace with your fellow Connies!
Sounds good?
We’re looking forward to your application! Please apply to the link below, and let's have a virtual coffee together :)
