Microsoft's Global Partner of the Year 2024
Pax8 is on the hunt for a talented Data and Insights Manager to join our team in our Zwolle, Netherlands office. In this high impact role, you will play a key role in driving listening programs and feedback initiatives to amplify partner advocacy, reduce churn, and enhance the overall partner experience! You will collaborate with partners to collect, analyse, and report insights that inform business decisions, while supporting the coordination of programs and tools to boost engagement and response rates
Join us as a Data and Insights Manager and acts as an advocate for the partner's voice at Pax8, to facilitate a great partner experience by listening to partner feedback in all forms and implementing recommended changes or improvements in collaboration with other departments within Pax8!
Why join us as a Data and Insights Manager:
- Be the voice of our partners: play a strategic role in capturing and championing partner feedback to improve products, programs, and overall experience
- Lead high impact initiatives: manage flagship programs like the Partner Alliance Network and 90 day onboarding feedback to reduce churn and grow advocacy
- Drive real business change: transform insights into actionable recommendations that influence cross functional teams and drive innovation across Pax8
- Collaborate globally: work with stakeholders across regions to shape our partner ecosystem through thoughtful engagement and feedback programs
- Grow with us: benefit from robust learning and development opportunities through Elev8 (our learning platform), projects, and coaching to continuously advance your career
- Join a values driven culture: be part of a company that puts people and partners first, where your work directly impacts customer satisfaction and long-term success
What you will be doing as our Data and Insights Manager:
- Lead and energise the Insights Community by driving key initiatives like the Partner Alliance Network and EMEA listening programs - delivering seamless coordination and a world class partner experience
- Transform partner feedback into action by conducting impactful research and collaborating with internal stakeholders to shape meaningful improvements across the Pax8 ecosystem
- Own the 90 day onboarding insights program, managing end to end feedback collection and analysis to uncover churn risks and identify high potential partner advocates to fuel long term success
- Champion partner success through clear, consistent communication - owning newsletters, SharePoint content, and internal visibility that highlights the positive impact of partner centric practices
- Invest in continuous growth by engaging in learning paths, leadership development programs, coaching opportunities, and assignments to sharpen your skills and drive your performance forward
What we are looking for from our Data and Insights Manager:
- Industry Insight: You're a highly analytical and data driven individual with hands on experience working with or within MSP's or IT solution providers, giving you a deep understanding of the partner landscape and what truly drives value
- Research Driven Mindset: You're skilled at capturing meaningful feedback, translating it into insights, and delivering reports that drive real business decisions
- Exceptional Communication: You're a natural communicator with a clear ability to discuss findings from partner feedback - clear, confident, and effective across all levels, in English and other relevant languages
- Digital Fluency: You're confident using collaboration tools like Microsoft Teams, Forms, and PowerPoint to manage programs and deliver impactful presentations
- Strategic Awareness: You understand the dynamics of the partner channel and keep a pulse on the latest technology and business trends shaping our industry
- Empathy and Influence: You see the world through our partners eyes and use that perspective to influence change and improve experiences across Pax8
- Operational Excellence: You thrive in fast paced environments, bringing structure, precision, and strong prioritisation skills to every project
- Adaptability and Agility: You're quick to grasp complex ideas and agile in navigating change, always ready to pivot and keep momentum moving
We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.
We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!
Salary and benefits for our Data and Insights Manager:
- Salary: €50,000 - €55,000
- 26 days holiday
- Plus 8% holiday allowance
- Long term incentive plan (Stock options after qualified period)
- Travel expenses reimbursement
- Company pension plan
- Homeworking allowance
- Dedicated time for training and personal development
- Health and wellbeing coaching support
- Fun and frequent company and team socials
- And a lot more...
Designated Zwolle office and working pattern:
- Brand New Office in Zwolle – near the train station
- Designated Office: Zwolle, Netherlands
- Days: Monday to Friday
- Hours: 40 hours per week
- Time: 8:30am – 5pm
Pax8 Office Environment: Step into our vibrant offices...dynamic workspaces that merge creativity with comfort! Imagine quirky offices filled with endless snacks, refreshing drinks, and bustling social events. Hot desking with extra monitors keeps you connected, while a fun packed games areas (think Xbox, pool, darts, and more) helps you unwind. For those seeking wellness, enjoy light filled environments with breakout spaces, wellness areas, and state of the art coffee machines. Whether you're into fitness or simply need a shuttle to work, these offices are designed to energise and inspire every day!
If you struggle to get "time out" we're happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will, the talent partner managing this role on +44117 471 3268 DDI (No Agencies Please)
About Pax8:
Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem.
More about Pax8:
- For all you, tech minded people: discover our Marketplace
- Best Companies: Awarded Number 50 in the UKs Best Companies
- Our Journey from the US to EMEA: Pax8 UK HQ - Bristol Office Opening
Get a feel for our progress, culture and how we constantly strive to be better and do better below:
- Taste our values and culture here: Pax8 and our people
- Check our HR Leaders people ethos here: Our People and Culture Team
- See our progress in Awards: Spotlight Awards
- Scott Chasin: Exciting Times - meet our new CEO
- UK Website: Pax8 UK
- EU Website: Pax8 EU
It's an exciting time to join us as Pax8, as we have just been certified as a "Great Place to Work"
We are Pax8 where our employee experience meets customer experience - come and be "work happy" with us! It's an exciting time to join us as Pax8 EU enter the next significant stage of our incredible growth! As we expand across Europe, we have 8 offices supporting 23 languages and our teams continue to grow! You will be working in a mature Cloud market. We help our partners build revenue and succeed with cloud services. It's our mission to be the world's favourite place to buy cloud products - why not be a part of that success story?
You would be joining a rapidly growing team bringing the success of a new cloud model to the UK from Denver, Colorado (Awarded number 50 in the UK's Best Companies, Best Places to Work 2022 by Glassdoor and Employer of the year Women in IT UK Awards 2021). We're listed on the Inc 500. We have recently achieved $2bn annual recurring revenue, we've pioneered simplifying the cloud buying journey for thousands of partners by reinventing the IT cloud model with more than 140 vendors globally giving customers and partners real choice.
We're proud to be listed on the Inc 500, have been Awarded Glassdoor's Best Places to Work 2022 and Employer of the Year in the UK Women in IT Awards 2021.
Overview:
Our mission is to be the world's favourite place to buy cloud products. We are a fast growing, dynamic, and high energy organisation with a start up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life
Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Equal Opportunities:
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.
Job Applicant Privacy Notice (https://www.pax8.com/en-uk/job-applicant-privacy-notice/)
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