About JD Logistics
JD Logistics is a global leader in smart supply chain solutions, combining cutting-edge technology with operational excellence to deliver world-class logistics services. As part of JD.com, we are revolutionizing last-mile delivery through data-driven optimization and customer-centric solutions.
The Role
We are seeking a detail-oriented Delivery Operation Specialist to optimize and support our last-mile delivery network in Rotterdam. This role is pivotal in ensuring efficient route planning, real-time problem solving, and seamless coordination between drivers, customers, and operations teams.
Key Responsibilities
Operational Execution:
Monitor and coordinate daily delivery operations in real-time
Optimize delivery routes and schedules using JD Logistics' proprietary systems
Allocate resources effectively to meet service level agreements (SLAs)
Performance Management:
Track and analyze delivery KPIs (on-time performance, first-attempt success rates)
Identify operational bottlenecks and implement immediate solutions
Generate daily performance reports for management review
Stakeholder Coordination:
Serve as primary contact for delivery drivers and field teams
Resolve delivery exceptions and customer service escalations
Collaborate with warehouse and sorting centers to ensure smooth handoffs
Process Improvement:
Document and report recurring operational challenges
Suggest improvements to routing algorithms and delivery processes
Assist in testing and implementing new delivery technologies
Compliance & Safety:
Ensure all operations adhere to traffic regulations and safety standards
Conduct periodic checks on delivery equipment and vehicles
Maintain accurate records of delivery incidents and resolutions
What We're Looking For
Essential Qualifications:
2+ years experience in logistics operations, transport planning, or related field
Proficiency in logistics software and Microsoft Excel (pivot tables, VLOOKUP)
Strong problem-solving skills with ability to make quick decisions
Excellent communication skills in English (written and spoken), Chinese is highly preferred
Flexibility to work in shifts, including weekends when required
Preferred Skills:
Experience with route optimization software (e.g., Descartes, OptimoRoute)
Knowledge of last-mile delivery challenges in urban environments
Basic understanding of SQL or data visualization tools (Power BI, Tableau)
Why Join JD Logistics?
Tech-Driven Environment: Work with industry-leading delivery technology
Career Growth: Clear path to operations management roles
Dynamic Team: Collaborative culture with focus on innovation
Competitive Benefits: Attractive salary package and performance bonuses
