About JD Logistics
JD Logistics, part of JD.com, is a global leader in technology-driven supply chain and logistics solutions. We combine cutting-edge technology with operational excellence to deliver seamless installation and after-sales services for our clients. Our commitment to innovation, efficiency, and customer satisfaction drives our success in the logistics and installation sector.
The Role
We are seeking a hands-on and customer-focused Installation Operations Supervisor to lead our installation team in Rotterdam. This role is pivotal in managing the end-to-end installation process, ensuring timely and high-quality service delivery for our clients. If you are a proactive leader with a passion for operational excellence and team development, we invite you to join our dynamic team.
Key Responsibilities
Supervise daily installation operations, including scheduling, dispatching, and on-site execution of installation services.
Lead, train, and mentor a team of installation technicians, fostering a culture of safety, quality, and professionalism.
Coordinate with clients, suppliers, and internal teams to ensure smooth and efficient installation processes.
Monitor and optimize resource allocation (personnel, equipment, and materials) to meet project deadlines and service level agreements (SLAs).
Conduct regular quality checks and post-installation reviews to ensure customer satisfaction and adherence to standards.
Track and analyze KPIs (e.g., installation time, first-time fix rate, customer feedback) to drive continuous improvement.
Resolve operational issues and customer complaints promptly, ensuring minimal disruption to services.
Ensure compliance with health and safety regulations, as well as company policies, during all installation activities.
Maintain accurate records of installations, inventory, and service reports.
Collaborate with the logistics and customer service teams to streamline workflows and enhance the overall customer experience.
What We're Looking For
Experience: 3+ years in installation operations, field service management, or a related field, with at least 1 year in a supervisory role.
Skills: Strong leadership, communication, and problem-solving abilities; customer-centric mindset.
Technical Proficiency: Familiarity with installation tools, equipment, and software (e.g., field service management systems).
Mindset: Results-driven, adaptable, and focused on delivering exceptional service.
Language: Fluency in Dutch and English (written and spoken).
Desirable Experience
Background in furniture, appliances, or technology installations.
Knowledge of Lean or Six Sigma methodologies.
Experience with IoT or smart home installations.
Why Join JD Logistics?
Be part of a global logistics leader at the forefront of innovation.
Work in a fast-paced, tech-driven environment with opportunities for professional growth.
Competitive salary and benefits, including performance bonuses.
A supportive and collaborative team culture that values your contributions.
