As an Inside Sales Associate, you will be part of the Global Sales team that leads the Acquire and Grow motion of support contracts and identifies up-sell opportunities from our established customer base. You will be responsible for achieving sales revenue targets through outbound outreach to leads, pitching the value proposition of our client’s products to increase business adoption, and maintaining and growing those clients.
Key Responsibilities:
Customer-facing role that executes engagement and drives partner hand-off.
Act as the main point of contact for our client’s customers, leading the initial lead and opportunity conversion phases of the sales process, including overcoming objections and negotiating success before handing over to the partner to quote, close, and transact.
Engage across industries to determine customer needs and opportunities for cloud technologies.
Deliver a world-class customer engagement experience by obsessing over our client’s customers and prospects.
Maximize up-sell and cross-sell opportunities by collaborating with Solution Specialists.
Turn prospects and qualified leads into opportunities and revenue pipeline using methods like BANT (budget, authority, need, and timeline).
Exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions.
Profile Attributes:
Keen interest in sales and marketing.
Prior inside sales/sales experience required.
Consultative approach with strong listening skills.
Self-driven with excellent attention to detail and follow-through.
Adaptable and able to execute quickly on changing program requirements.
Exceptional communication skills (verbal, written, and listening).
Required Skills:
0.5 years of proven inside sales/sales experience.
Ability to catch inbound and net-new qualified leads.
Sales aptitude with the ability to empathize with customers and meet targets.
Exceptional interpersonal, written, and presentation skills.
Track record of over-achieving quota.
Strong phone presence and experience dialing dozens of calls per day.
Proficient with corporate productivity and web presentation tools.
Experience working with Salesforce.com or similar CRM.
Strong listening and presentation skills.
Fluent verbal and written communication skills in English and the language of the territory being covered.
Highly proficient computer skills, including MS Office and Salesforce.
Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business.
Preferred Skills:
Relevant experience in technology and technology sales.
Metrics-based sales experience with emphasis on performance, quota attainment, and promotions.
Demonstrates speed, agility, critical-thinking, and problem-solving skills with an ability to ramp up quickly.
Proactively communicates with clients on progress and identifies areas for improvement in solution usage.
Minimum of 1 year of sales/inside sales experience working with SMB-level customers (preferred).
IT environment experience (preferred).
Bachelor’s degree (preferred).
