We are looking for a Desktop Support Engineer to provide break-fix, fault diagnosis, and resolution for our customers' Windows desktops. The ideal candidate will have 2-3 years of experience in Windows desktop support and be proficient in troubleshooting and resolving a variety of technical issues.
Responsibilities
- Provide first/second-level contact and problem resolution for customer issues
- Work with vendors to remediate complex AV issues
- Provide timely communication on issue status and resolution
- Maintain ticket updates for all reported incidents
- Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications
- Have basic knowledge of the Mac operating system to support Apple PC users
- Install, upgrade, support, and troubleshoot printers and computer hardware
- Perform general preventative maintenance tasks on computers, laptops, and printers
- Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
- Have broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms
- Be able to work in a project-based environment requiring flexibility and teamwork
Job Types: Part-time, Contract
Contract length: 12 months
Ability to commute/relocate:
- Amsterdam: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you comfortable working as an independent contractor under a B2B/freelance contract for this position?
Language:
- dutch (Preferred)
Work authorization:
- Netherlands (Preferred)
Work Location: In person
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