- Providing 1st and 2nd level support for our international customers
- Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs)
- Proactively contributes to finding solutions in close collaboration with 3rd level support as needed
- Preparing support documentation, e.g., FAQs, Knowledge Base articles, …
- Proactive contributions to improving our support processes
- Keeping expertise up to date by continuous familiarization with new product versions, e.g. by participation in product testing, review meetings, …
- Processing user feedback for product development and Product Management to improve customer satisfaction
- Ongoing close cooperation with the development and Product Management teams
- IT-related University degree, apprenticeship or several years of practical experience in the IT professional domain
- Very good comprehension skills for quick familiarization with the PTV product world and the use cases of our customers
- Interested in road logistics use cases
- Customer focus and strong communication skills
- Language Skills: Fluency in English, both written and spoken. Communicating clearly in Dutch. German language would be an advantage
- Creativity in finding solutions and the ability to prioritize tasks independently
- Ideally practical experiences in the field of road logistics and its challenges
Recruiting & Employer Branding Specialist
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