IT Support Technician

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2024‐0131

Role Duties and Responsibilities

• Deliver 1st line support service in the CFBLNet Network Operation Centre Service Desk.
• Support roll out and maintenance support of NATO CFBLNet Sites.
• Develop and operate the CFBLNet for NATO and related reference system in support of NATO organisational and national services subscribers.
• Support bug fixing and stability improvements.
• Create and update documentation.
• Investigate which are the best ways to solve a certain problem, documenting and presenting their pros and cons to the team.
• Execute service using Kanban teams, with cycles planned and reviewed weekly.
• Participate in daily and weekly status update meetings, planning, workshops, events, and conferences as required.

Essential Skills, Experience and Certifications

• (>3Y) Experience working in IT Customer Support Centre
• (>3Y) Excellent working knowledge of networking protocols and technologies including Ethernet, LAN, WAN & Security
• Ethernet: Excellent understanding of VLANs, Spanning Tree
• LAN: Excellent understanding of DHCP, NAT, OSPF, HSRP/VRRP, HA technologies
• WAN: Excellent understanding of Metro Ethernet, MPLS, BGP, QoS
• Multicast: Understanding and experience troubleshooting Multicast in WAN-LAN
• Security: Strong understanding of policy-based firewalls, content filtering, Intrusion Prevention Systems, network monitoring systems, IPSEC and PKI
• Troubleshooting: Ability to analyze logs and diagnose network issues
• Work experience in roles requiring the ability to handle multiple incidents simultaneously while adapting to constantly changing requirements
• (>3Y) Strong working knowledge of Infrastructure, including virtualization, Cisco equipment, VMWare ESX
• (>3Y) Good working knowledge for system administration on Windows and/or Linux
• Ability to develop and maintain clear and concise technical documentation, including procedures
• Demonstrable ability to work autonomously and proactively and to follow internal processes
• Desired: Relevant Cisco, VMWare, ITIL Foundation certification
• Nice to have: Practical skills in writing scripts (Terraform, Bash, Python, Ansible), DevOps principles, VMware NSX-T, SDN solutions, Azure/AWS familiarity
• Soft skills: Very good communication skills in English, team player, collaboration skills, growth mindset

Working Location

• The Hague, Netherlands

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Cosmic Top Secret personal security clearance