At Unilabs, we strive to deliver diagnostic excellence that supports healthier communities. As a Key Account Manager, you take ownership of developing and executing a regional plan aimed at meeting both financial targets and strengthening customer relationships. Your focus lies on healthcare clients such as nursing homes, mental health institutions, long-term care, and home care organizations.
You act as the main driver for deploying Unilabs’ products and services effectively across your region. While you don’t directly manage a team, you play a vital role coaching and supporting operational colleagues and account managers to ensure seamless collaboration, knowledge sharing, and issue resolution. Your insights from customer interactions and market trends will influence product and service enhancements, driving growth and customer loyalty.
Key Responsibilities
- Regional Planning: Develop and implement a regional plan with clear financial and relational goals; focus on expanding and maintaining key healthcare accounts.
- Account Management: Manage and nurture existing client relationships; proactively identify and onboard new customers.
- Collaboration & Problem Solving: Work closely with operational teams to resolve challenges and ensure smooth service delivery.
- Support & Coaching: Mentor colleagues in account management, share expertise, and promote best practices for continuous improvement.
- Product & Service Development: Gather customer feedback and market insights to recommend and implement product improvements.
- Reporting & Performance: Track KPIs, analyze results, and report progress to leadership; use data to drive improvements and communicate transparently with stakeholders.
Requirements
- Proven experience in key account or sales management, preferably in healthcare or diagnostics.
- Strong strategic planning and relationship-building skills.
- Excellent communication and interpersonal abilities.
- Ability to collaborate across departments and coach team members effectively.
- Analytical mindset with experience in performance tracking and reporting.
- Customer-oriented, proactive, and solution-driven.
