Company Description
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics
Everience operates in the Benelux and internationally and has 16 sites in Europe.
The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...
Job Description
- Assist the client with first and second level support on workstations, mobility devices
- Assist with infrastructures (installations, replacement, change, relocation, removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad, iPhone,) in case of software incidents
- Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
- Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
- Always demonstrate excellent customer service
Qualifications
Key Responsibilities:
- Provide on-site and remote IT support to employees in the Netherlands office.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Use ServiceNow to manage and respond to service tickets promptly, ensuring high user satisfaction.
- No responsibility for backup administration.
- Maintain and troubleshoot local IT infrastructure, including servers, networks, and telecom systems.
- Assist with software upgrades, patches, and system updates.
- Collaborate with the regional IT team to locally implement global IT policies and initiatives.
- Document technical procedures and prepare support guides for users.
- Ensure adherence to JTI’s security and data protection policies.
- Provide basic IT training to employees to enhance their use of technology. Escalate unresolved issues to appropriate higher-tier support teams.
- Support IT needs during office moves, changes, and renovations.
- Coordinate with IT colleagues in Belgium as part of cross-border collaboration.
- Oversee the purchase process for IT equipment and services, including purchase orders, invoices, and goods receipts. Manage relationships with local IT vendors.
Qualifications & Skills:
- Education & Experience Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2–3 years of experience in an IT support role, preferably in a multinational or corporate environment.
- Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
- Experience in network troubleshooting (LAN/WAN/Wi-Fi).
- Familiarity with Active Directory, Office 365, and ServiceNow or similar ITSM tools.
- Understanding of IT security best practices.
- Strong problem-solving skills and a customer-oriented approach.
- Excellent communication skills in English AND Dutch.
- Ability to manage multiple priorities and work independently in a small team.
- Collaborative attitude with a proactive and adaptable mindset.
Additional Information
All our positions are open to people with disabilities
