sennder is Europe's leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our "About Us" presentation.
We are a growing team looking for an Operations Coordinator to join us.
The role is based in our Amsterdam office.
As an Operations Coordinator focused on planning and consolidation of shipments, you will oversee the day-to-day logistics operations related to our trucks. Your role will involve effective communication with customers, ensuring seamless execution and problem resolution for daily trucking issues.
IN THIS ROLE YOU WILL...
- Focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
- Monitor task boards and assigned email accounts to respond to customer and carrier requests
- Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
- Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary
- Validate and ensure the accuracy of load data in systems according to our company's and customer standards
WHAT WE ARE LOOKING FOR …
Required:
- High school diploma
- Previous customer service experience
Preferred:
- Bachelor's degree from an accredited college or university
- Basic Proficiency in Microsoft Office Suite of programs
- Previous customer service experience in a call center or similar environment
- Demonstrated communication, prioritization, and time management skills
- Prior work experience that required attention to detail and accuracy
- Values a diverse and inclusive work environment
WHAT WE OFFER
At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on our career site.
- Fast growth scale-up with an international team of 1000+ people, 74+ nationalities spread across 11 European offices. With English as our common language, we are able to work together.
- Various opportunities to connect with colleagues through regular team events and company get-togethers such as our highly anticipated sennder Summer Camp.
- Prioritize employee engagement and mental well-being by fostering a supportive environment through the Nilo platform and conducting regular employee satisfaction surveys.
- A hybrid work model is available after 4 months of employment, depending on performance. This model allows you to seamlessly combine virtual productivity with in-office collaboration with your colleagues.
- Vibrant offices complete with healthy snacks, focus zones, and social areas to connect with your colleagues. Click here for a virtual tour and better yet, hope to see you soon!
