Your mission, should you choose to accept it
As the Project Manager - Stay Operations Intern, you will support with managing the room operations across all our hubs, reporting to the Stay Operations Manager. Together you work on stay related projects, that all have the purpose is to ensure the delivery of exceptional guest experiences in our rooms while driving operational efficiency, profitability, and guest satisfaction. You support in maintaining high-quality standards and fostering a positive and comfortable environment for our guests to enjoy their stay. You are a self-motivated individual who has a positive influence on local teams, driving improvements forward.
In case you don’t know who we are (ahem)…
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
- You’ll support Director of Stay and Stay Operations Manager with overseeing day-to-day room operations, including reservations, check-in/check-out procedures, housekeeping, maintenance, and guest services, ensuring smooth and efficient functioning.
- You’ll do regular auditing of compliancy to TSH standard across all Stay products
- You’ll monitor guest feedback, reviews, and market demands to identify opportunities for improvement, new offerings, and revenue growth in room operations.
- You’ll support with the implementation of technology solutions to streamline operations and enhance the guest experience.
Who You Are
- You're a student! You're currently studying a relevant bachelor’s in Hospitality Management or a related field
- You are detail-oriented and organised, with the ability to prioritise tasks and meet deadlines
- You have excellent interpersonal and communication skills
- You are fluent in English
- You are adaptable and flexible to work in a dynamic and fast-paced environment
- You're currently enrolled in a European University
What We Offer
- An amazing work environment with a fantastic vibe and lots of positive energy
- On the job coaching and guidance
- Monthly compensation for your internship (please note that travel costs are not reimbursed)
- The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
- A first glimpse into the world of Sales with one of the most innovative players in the hospitality market
- Access to the amazing TSH facilities, including our awesome staff experiences, restaurant and gym
- A wonderful workplace to call home, fun colleagues, and all the benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
