As the Quality Intern, your purpose is to learn about and support achieving TSH quality and operational excellence across our locations in Europe. Our objective as a Quality Team is to ensure our service delivery consistently meets or exceeds the established standards and requirements. We do this through regular analysis of guest service metrics such as quality assessments, audits, mystery guest visits, guest satisfaction data, and online reputation management. As a Quality Intern you will support in identify areas for improvement and support the implementation of solutions to enhance the overall guest experience. You will learn about improving standards, processes and procedures and revises them together with the team.
In Case You Don’t Know Who We Are (ahem):
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You'll Do
- You will be responsible for operational excellence, reporting and auditing
- You will drive operational excellence across all sites by creating action plans, revise operational check lists and implement effective solutions
- You will regularly review and analyse guest service metrics, guest satisfaction data, and online reputation management to identify areas for improvement together with the team
- You will support with conduction audits to measure progress against quality requirements and provide accurate and timely reporting
- You will improve our audit templates and checklists in the tool.
Who You Are
- You are enrolled in Hospitality, Hotel Management or Business Management studies.
- You have previous experience in hospitality
- You have a great eye for details and are driven by continuous improvement
- Excellent communication and organisational skills.
- Multi-cultural exposure and adaptability to thrive in a fast-paced and changing environment.
- You have a passion for delivering excellent guest services.
- You have a high interest in quality aspects and are willing to learn together with us.
What We Offer
- An amazing work environment with a fantastic vibe and lots of positive energy
- On the job coaching and guidance
- Monthly compensation for your internship (please note that travel costs are not reimbursed)
- The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
- A first glimpse into the world of Sales with one of the most innovative players in the hospitality market
- Access to the amazing TSH facilities, including our awesome staff experiences, restaurant and gym
- A wonderful workplace to call home, fun colleagues, and all the benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
