Sales Operations Employee

• Create tools to improve sales efficiencies per sales individual
• Overseeing all internal communications related to sales initiatives and operations within the Freight Forwarding business unit across Europe
• Developing and analysing sales KPIs to generate actionable insights, recommend strategic actions, and monitor performance at the cluster, branch, and individual levels
• Managing the creation, maintenance, and distribution of impactful sales reports to support sales leadership, utilizing tools such as Excel and Power BI
• Collaborating effectively with cross-functional teams including Marketing, Product Management, Trade Lane Management, Finance, Vertical Leads, and Tender Management to drive sales performance
• Working closely with Trade Lane Management to coordinate and execute targeted sales campaigns promoting specific countries or regions
• Designing and launching sales initiatives in partnership with Product, Trade Lane Management, and regional and country-level teams
• Coordinating monthly success story calls to share best practices and celebrate achievements
• Organizing quarterly reward calls to foster a positive and motivated team environment

Leading digital transformation efforts within the European Sales Organization by leveraging tools such as Seismic, Prezi, and other digital platforms

• Creating and distributing newsletters to the Field Sales team to ensure alignment and engagement
• Identifying and implementing opportunities to streamline and improve sales processes
• Producing detailed reports and presentations as needed to support Senior Sales Management
• Coordinating overseas visits by managing itineraries and ensuring smooth execution of agendas
• Follow up on overseas visitors reports directly with Field sales making sure that follow up is done of all action items

Monitor Performance Improvement Program by following up on action items 

QUALIFICATIONS

• Bachelor’s degree in related field or combination of education and experience. 

EXPERIENCE 

• Minimum work experience in Freight Forwarding > 5 years
• Experience in Sales Operations processes > 3 years

Definite asset:

• Experience in the Freight Forwarding Industry

SKILLS  (Update as applicable for the role)

• Freight Forwarding – Understand the sales process within Freight Forwarding 
• Strong Communication Skills – You write exceptionally well and you speak eloquently. You can explain just about anything to anyone. (Internal / External)
• Empathy – you understand other people and cultures and respect and use them to generate the best outcomes
• Agile Skills - Ability to prioritize multiple tasks to meet various deadlines
• Computer Skills - Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint, Power BI). 
• Communication – Effective verbal, written, and interpersonal skills. Ability to communicate with customers, vendors and different management levels 
• Languages - You speak and write fluent English – additional languages are a bonus, but not a must.
• Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. 
• Detail oriented - You pay strong attention to the details as it is one of your core qualities. 
• Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised.

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