Senior Omnichannel Order Manager

Your scope will include all order flow system integration activities ; from order receipt, payment through allocation, to final delivery and potential returns. To do so, you will closely collaborate with SFCC, Adyen, OMS, SAP, WMS Product Owners, Omnichannel coordinators, Customer Service, 3rd party team, 3PL partners, carriers and project teams to guarantee smooth order flow resulting in prevention of systems faults.

Next to that, you will be the Omni Channel solution representative for related e-commerce processes and make sure all post sale interfaces in back-end are flawless to secure the best customer experience and revenue.

The Omnichannel Senior Order Manager is reporting to the Omnichannel Supply Chain Manager and part of the Global Omnichannel Business Unit reporting to the CTO.

GOAL AND KEY ACCOUNTABILITIES

· Proactively prevent system roadblocks that cause unhappy customers and extra manual handling by CS which results in refunds.

· Takes the lead to optimize the E2E fulfilment process from order confirmation till entitled returns.

· Monitor and analyse the E2E operation for E-Commerce global Channels, analyse root causes of non-performance and initiate mitigating actions.

· Analysing means diving into orders and sales during specific period of time (SFCC, Adyen ,Oil, SAP, JD WMS ). Identifying missing revenue and also incorrect data information in those systems.

· Performance overview of the systems, reporting on monthly basis to identify improvement areas and create business solutions.

· Collaboration and alignment with product owners from different applications (SFCC, Adyen ,Oil, SAP, JD WMS ) and project managers.

· Creates business cases to tackle lost sales caused by eg. mispicks, failed orders and returns.

· Apply lean solutions in the day-to-day operation & initiate problem solving suggestions.

Your experience:

• Bachelor's degree in business/logistics or related;
• Minimum of 5 years' experience in a similar role, preferably in fashion retail;
• Good organization skills, solution-oriented, team player, strong attention to detail, analytically strong, assertive and have confidence.
• Strong organizational and time management skills — able to prioritize tasks and meet deadlines consistently.
• Problem‑solving orientation — adept at identifying issues and proposing practical, proactive solutions.
• Collaborative mindset — works effectively with teammates, listens openly, and contributes constructively to group efforts.
• Keen attention to detail — ensures work is accurate, complete, and error-free.
• Analytical thinker — skilled at reviewing data or information, drawing insights, and making informed recommendations.
• Confident communicator — comfortable asserting ideas clearly and respectfully, able to influence and guide others with conviction. Excellent knowledge of the English language, written and verbal, any additional language is a plus.

Your way of working:

• Accountability: Holds self and others accountable for business results and how they are achieved. Has an optimistic “can do” approach. Provides focus and drive to overcome obstacles and get the results we want.
• Discipline: Demonstrates discipline to manage improvements seamlessly. Makes logical and systematic decisions and builds an environment of continuous improvement. Is emotionally mature. Learns from mistakes and challenges others to do better.
• Entrepreneurship: Thinks, acts and behaves like an owner. Conducts self with unquestionable integrity. Has an entrepreneurial mindset and creates an environment of calculated risk-taking and experimentation.
• Simplicity: Cuts through complexity by sound logical judgment. Has the power to communicate the strategy in a way that is easily understood by all employees and generates enthusiasm.
• Solidarity: Reaches out across the organisation to drive success. Fosters a collaborative organisation and a climate where employees feel engaged. Builds trust by communicating with openness, consistency and authenticity.

Benefits

• 25 Days of Annual Leave: As a full-time employee, you will receive 25 days of paid holiday each year, with the flexibility to buy or sell up to 4 additional days to meet personal needs.

• Hybrid Work Model: We offer a flexible hybrid work environment, enabling you to seamlessly balance office and remote work to enhance productivity and work-life balance.

• Work From Abroad: Take advantage of the opportunity to work remotely from abroad for up to 2 weeks annually.

• International Work Environment: Join a dynamic, global team that fosters collaboration and cultural diversity, providing you with a rich and inclusive professional experience.

• Partial Travel Allowance: Benefit from a partial travel allowance to support your commuting costs, ensuring your journey to and from work is more affordable.

• Hunkemöller Academy: Gain access to our Hunkemöller Academy, offering a wide range of professional development programs to support your career growth and skill enhancement.

• Employee Discounts: Enjoy a 25% discount on all company products, allowing you to access our offerings at a reduced price.