Location: Delft, the Netherlands
(Interim – through December 2025)
Description
As Team Lead Customer Support, you will be responsible for the performance and daily operations of the support teams that maintain Prime Vision systems worldwide. And trust us—no two days are the same! One morning you might come in for a team meeting, only to be called away shortly after to coordinate efforts for an urgent DevOps issue. The next day, you might find yourself on a plane for a client visit. Amidst the dynamic pace, you will keep a sharp eye on planning, scheduling, and driving structural improvements.
The job
As Team Lead Customer Support, you bring everything together. You are the go-to person for:
- Daily operational leadership of the support team.
- Managing and maintaining personnel scheduling, including the 24/7 on-call roster for the Protection & Care department.
- Short- and long-term planning, ensuring all scheduled activities are completed on time.
- Liaising with Project Managers for internal assignments or sharing team resources.
- Client communication to monitor satisfaction and translate customer needs into effective team workflows.
What we offer
A full-time position in an informal yet professional working environment, with plenty of space for personal development and great perks, including:
- An open, inclusive workplace with colleagues from 20+ nationalities
- A globally oriented company with a global client base
- Access to a wide range of digital tools
- A competitive salary
- A company laptop and a mobile phone of your choice
- Extra benefits such as snacks, great coffee in our Grand Café, and drinks on Thursdays and Fridays
- An attractive lease car scheme
- Personal training sessions in our in-house gym, plus access to a massage therapist, physiotherapist, or hairdresser
- Flexible working hours
- Hybrid work options
- Profit-sharing for all employees
- Option to purchase additional vacation days beyond the standard 25
Note: This is an interim position available through December 2025.
Your profile
- Minimum of a Bachelor’s degree or equivalent level of education
- ITSM Foundation and/or ITIL Foundation (V3/V4) certification
- At least 3 years of proven experience in a similar role within an IT company
- Experience in operational team management
- Hands-on experience with resolving incidents in complex IT systems
- Fluency in both Dutch and English
- Strong interpersonal and communication skills
- Ability to remain calm and focused under pressure
- A flexible mindset, you never know exactly when support will be needed in a service-driven organization!
A note on inclusion
In the context of corporate responsibility, Prime Vision as a company is particularly open to applications from people with a disability.
Ready to apply?
We’d love to meet you. Please send your motivation letter or video, along with your CV, to HR at [email protected].
The application process consists of two interviews and a Big Five personality test. We look forward to hearing from you! forward to receiving your application.
