General Purpose:

The Account Executive Retail will be part of the customer service and sales team. The focus in this position is on promoting and selling of all consumer products/related services to the valued clients of the Bank. The responsibilities include providing exceptional customer service, handling administrative tasks, and following-up activities to ensure the timely achievement of both short- and long-term targets based on the Bank’s strategic objectives.

Position Highlights:

• Provide comprehensive information and assistance on bank products and services to valued clients, both verbally and in writing.
• Offer tailored solutions, advice, and support to meet clients' specific needs and expectations.
• Manage and follow up on client portfolios, ensuring ongoing satisfaction and engagement.
• Identify and pursue new business opportunities through cold calling and prospecting.
• Process and assess new loan requests by credit applications, preparing well-researched proposals for decision-making.
• Follow up with prospects throughout the sales cycle to address their needs and build relationships.
• Monitor portfolios to maintain acceptable risk levels and safeguard the quality of assets.
• Identify and mitigate potential risks to protect the bank's interests.
• Demonstrate the value of bank products and services to prospective clients.
• Ensure timely follow-up on missing or outdated documents to maintain compliance with KYC policies and procedures.
• Handle complaints and negotiations promptly and efficiently.
• Build strong relationships with external contacts and internal departments to enhance customer experience.
• Collaborate with teams to ensure timely completion of tasks

Requirements:

• Bachelor’s degree in business, Accounting, Finance or at least 5 years of banking experience in the Account Management area.
• Proven experience as an Account Executive, or similar sales/ customer service role.
• Able to read and understand financial reports.
• Basic knowledge in Retail lending.
• Knowledge of market research, sales, and negotiating principles.
• Comprehensive and current knowledge of company offerings and industry trends.
• Excellent communication skills, both written and verbal in English.
• Excellent communication/ presentation skills and ability to build relationships.

Deadline to apply: 8 August, 2025