Job Title: Customer Service Manager

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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Are you an inspiring leader with a passion for customer satisfaction and team development? Do you have a keen eye for both processes and people? Then this is your opportunity to make a real impact at an international player in the bakery industry.

Job Purpose and Overview

As Customer Service Manager, you are the beating heart of our customer service department. You’ll lead an enthusiastic team and ensure our customers receive the outstanding service they deserve every single day. You combine strategic insight with hands-on leadership and know exactly how to foster a high-performance culture.

In this dynamic role, you’ll be responsible for managing, coordinating, and developing the Customer Service team. You’ll ensure optimal planning, organisation, and progress of daily operations. Specifically, you will:

• Lead and coach the team with energy and vision, bringing out the best in everyone.
• Monitor and improve KPIs and customer satisfaction.
• Collaborate closely with departments such as Sales, Logistics, and Marketing.
• Train team members in product knowledge and customer-focused processes.
• Maintain both verbal and written contact with customers.
• Act as the vital link between customers, sales, and the internal organisation.
• Manage projects and continuously improve procedures.
• Represent the department in commercial meetings and contribute to strategic discussions.

What Does It Take to be Customer Service Manager at Dawn Foods?

You are a natural leader with a people-focused approach and a commercial mindset. In addition, you have:

• 3+ years of experience in a Customer Service environment, preferably in B2B.
• Proven team leadership experience.
• Strong communication skills and the ability to remain calm under pressure.
• A flexible, customer-oriented, and results-driven attitude.
• Fluency in Dutch and English; French is a plus.
• Experience with Microsoft Office, SAP, S4HANA and Salesforce.
• A passion for or knowledge of bakery products is a definite advantage.

At Dawn you’ll be part of an innovative company that recognizes and values your unique contributions and supports you in achieving your full potential. Our commitment to excellence extends to our employees, providing development opportunities to help you progress in your career. Our package includes:

• Competitive salary + bonus
• Pension Plan (2/3 of premium paid by Dawn)
• 25 days of annual leave, plus 1 day off to celebrate your birthday!
• Laptop and phone
• Bicycle scheme

You’ll also be able to enjoy such benefits as:

• Hybrid Working; the opportunity to split your week between the office and home
• Employee Assistance Program to support you and your family
• Volunteering program; spend a day volunteering in your local community
• Internal Recognition platform
• Access to over 10,000 courses on the Linkedin Learning platform
• Monthly wellness initiatives

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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 37211