Are you someone who loves helping people, communicates clearly in both English and Dutch, and thrives in a dynamic, international environment? Then we’re looking for you!
At MobileSentrix Europe, we’re growing fast and we need a reliable, proactive Customer Service Representative to support our clients and keep things running smoothly. You’ll be part of a friendly, ambitious team in our Eindhoven office.
⬤ What you’ll do
You are the first point of contact for our customers by phone, email, WhatsApp, live chat and more. Whether it's a new or existing client, you make sure they’re heard, helped, and satisfied.
You’ll also support the team with light administrative and office-related tasks, and you’ll receive full training on our systems and services, so you’ll be fully prepared for success.
Your key tasks:
Customer service:
- Handle customer inquiries in English and Dutch via phone, chat, email, and WhatsApp
- Guide clients through account issues or product-related questions using our backend system
- Solve problems or redirect them to the right team
- Log issues and follow up when needed
- Deliver service with a smile, whether it's support, advice, or aftercare
⬤ What we’re looking for
- Fluent in English (C2/native-level) with a clear and neutral accent – required
- Fluent in Dutch (spoken and written) – also required
- Friendly, solution-oriented, and great at multitasking
- Prior customer service experience is a plus, but not required
- Comfortable using internal systems (we’ll teach you)
- Accurate, proactive, and a real team player
- Available full-time (Mon–Fri, 09:00–18:00)
⬤ What we offer
- €15,00 per hour, paid monthly
- 40-hour workweek, Monday to Friday (no weekends or evenings)
- Flexible break planning, as long as you’re available during working hours
- A 6-month contract to start, with strong potential for extension
- A friendly, close-knit international team that values humor, initiative, and flexibility
- Regular team outings and social events
- Full training program to get you up and running confidently
- Real growth opportunities — we’re growing fast, and so can you
⬤ Employment benefits
- 25 vacation days (based on full-time, per CAO)
- Travel cost reimbursement, based on your commute
- Pension plan, built into the CAO Technische Groothandel
- Professional support, freedom, and responsibility from day one
⬤ Location
This is an on-site role at our office in Eindhoven. You’ll work 8 hours/day between 09:00 and 18:00, with flexibility in your break moments.
⬤ Ready to join us?
Do you enjoy helping others, solving problems, and working with people from all over the world? Are you fluent in both English and Dutch?
Then apply now and become part of the MobileSentrix story. we can’t wait to meet you!
Job Type: Full-time
Pay: €15,00 per hour
Expected hours: 40 per week
Language:
- English (Required)
- Dutch (Required)
Work Location: In person