Join GoPhoto as a Customer Support & Community Manager
Are you passionate about delivering exceptional customer experiences while building a vibrant, empowered user community?
GoPhoto is looking for a proactive and tech-savvy Customer Support & Community Manager to lead the charge in delighting our users and streamlining our support systems.
In this role you’ll wear multiple hats, from resolving customer issues and optimizing workflows to managing internal IT systems and growing a helpful, engaged support community. If you’re a natural communicator who thrives on solving problems and driving continuous improvement, we’d love to meet you.
Why GoPhoto?
We build smart photo retail systems that help global leisure attractions. From theme parks to stadiums and exhibitions, capture and sell unforgettable visitor moments instantly.
Every year, over 8 million guests enjoy GoPhoto at nearly 50 locations across 18 countries, including A’dam Lookout, Johan Cruijff ArenA, Harry Potter: Visions of Magic, Disney 100: The Exhibition, and more.
Our mission? Deliver innovative tools that boost photo sales, delight visitors, and elevate our clients’ businesses worldwide.
What You’ll Do
Be the first line of support. Responding to user questions, incidents, and requests with speed, empathy, and clarity through tools like Intercom and Slack.
Keep customers happy by ensuring timely, high-quality responses and consistently great satisfaction scores.
Build and maintain a helpful, empowered user community by creating self-service content like help articles, chatbot flows, and FAQs.
Keep our internal and external knowledge bases sharp and up to date so the right answers are always within reach.
Spot inefficiencies in how we work, then improve them by optimizing workflows with tools like Monday.com, Slack, and Intercom.
Collaborate across teams to keep support, operations, and communication running smoothly.
Take ownership of our internal IT systems. Managing devices, user access, tool integrations, and daily tech needs.
Monitor and maintain our internal platforms (like Slack and Monday.com), ensuring everything runs like clockwork.
What We’re Looking For
Tech-savvy & Tool-confident. Comfortable using Intercom, Slack, and Monday.com. You pick up new tools fast.
IT-smart. You understand the basics of internal IT: device management, user permissions, and platform upkeep.
Clear communicator. You explain things simply and kindly, via chat, email, or in person.
Process-minded. You love spotting inefficiencies and improving how things run.
Team-first. You’re proactive, positive, and always ready to help colleagues and customers succeed.
Fluent in English and Dutch, to collaborate smoothly across our global team and partners.
Social & approachable – A team player who’s ready to join Friday drinks and spontaneous team moments.
What We Offer
A competitive salary that reflects your skills and impact.
Freedom and ownership. Run your own show without micromanagement.
A supportive, down-to-earth team culture built on trust and transparency.
Flat hierarchy and open communication. Your voice matters here.
The chance to make a real impact at iconic attractions worldwide.
Startup energy in a bright office with excellent coffee, chef-made lunches, and team events.
Rapid personal growth and learning opportunities. Grow with us.
Ready to Make Things Move? Send us your resume and tell us why you’re the perfect fit. Let’s build joyful experiences together!