At TOPdesk, we simplify IT service management, so teams can focus on work that truly matters. With over 900 employees across 11 offices and 10 million users worldwide, we’re committed to delivering reliable IT solutions with a human touch. Our platform empowers organizations with easy setup, customizable templates, and world-class support.
Job Description
Role Summary
As a Data Analyst, you’ll play a key role in enabling data-driven decision-making across TOPdesk by delivering trusted insights stakeholders can rely on and ensuring data quality. You will analyze complex datasets, create impactful visualizations, and provide recommendations that influence key business decisions and long-term strategy. You’ll work closely with colleagues in IT and across the business to ensure stakeholders have access to accurate, accessible, and actionable data.
What You’ll Be Doing
- Analyze, create and manage datasets, identifying trends, patterns, and opportunities
- Build and maintain dashboards and reports that clearly visualize key metrics and performance indicators
- Work closely with teams across Sales, Marketing, Finance, and other key departments to turn challenges into clear, data-backed solutions and foundational datasets
- Collaborate with Data Engineering, Business Applications, and other IT teams to understand the data journey and ensure seamless, governed data flows from source to end-user
- Carry out on-the-spot analyses to quickly solve important business questions
- Ensure data quality through governance and validation practices, while maintaining awareness of relevant data privacy regulations
- Identify and refine key performance metrics that drive strategic decisions
- Explore and adopt new tools, methods, and trends in data analytics to continuously improve capabilities
Qualifications
What You Bring
Education & Experience
- Degree in Data Science, Statistics, Computer Science, or a related field
- Minimum 5 years of experience in data analysis, with demonstrated success in delivering insights that inform decisions
Technical Skills
- Able to turn complex datasets into clear insights that drive confident business decisions
- Proficiency in SQL and Python, or similar data analysis relevant languages
- Experience with visualization tools such as Qlik, Tableau, Power BI, or similar
- Knowledge of data governance, data privacy (such as GDPR), and practices for ensuring data quality
Soft Skills
- Adaptable and solution-oriented, with strong problem-solving skills and attention to detail
- Skilled at building collaborative relationships and understanding business processes
- Excellent communication and presentation skills to explain technical findings to non-technical audiences
- Takes initiative to identify gaps, owns the process of fixing them, and thrives with minimal supervision
- Proactive in learning new tools and staying current with analytics trends
Where will you end up?
As a Data analyst you will end up in team 'Orion' in the TOPdesk IT department! TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 900 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun.