Role: Deskside Support
Requirements: Handling all Deskside related issues.
- Diagnose and quickly resolve a wide range of Windows applications issues.
- Proficiency in troubleshooting HW/ SW, Application , Internet/LAN and WAN Connectivity issues.
- Deep knowledge in configuring and troubleshooting Printer and other IT appliances.
- Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
- Performs general preventative maintenance tasks on computers, laptops & printers
. Customize & configure desktop hardware to meet specifications and business standards. Knowledge on SCCM and Microsoft Intune.
- Proficiency in diagnosing all Microsoft applications and other Business applications.
- Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries.
- Work experience in ITSM ticketing tools.
Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go.
- Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications.
Customer Focus Providing timely and accurate resolution of technical issues experienced by the Users.
- Excellent communication skills.
- Identify and escalate severe issues which could cause production impact. Technical Skillset – Need to Know *Networking Experience in LAN/WAN Environment *Good knowledge of Active Directory *Citrix *O365 *Microsoft Windows *Mobile Operating Systems (Android/iOS) *Antivirus Technical Skillset –
Good to Know *Knowledge of Infrastructure / Exchange / Server Technologies *Virtualization / VMware /Cloud
Dutch Language Proficiency is a plus
Job Type: Full-time
Pay: €2.800,00 - €3.000,00 per month
Language:
- Dutch (Preferred)
Work Location: In person