Open.cx is an all-in-one AI-powered customer support platform for high-volume, complex enterprise support. We help global SaaS companies, fintech leaders, and marketplaces replace outdated multi-tool setups with one AI-first workspace that can handle complex L2/L3 cases across web, phone, and email—faster, cheaper, and with human-like empathy.
Our customers cut costs by up to 12x, boost CSAT, and finally achieve automation rates that legacy vendors only promise. Backed by Y Combinator, Pioneer Fund, and industry leaders from Klarna and Mollie, we’re building the future of enterprise support with a small, high-output team that ships fast and executes even faster.
The Role
We’re hiring our first GTM leader—a do-it-all operator who can take our product to market, create demand, and close strategic deals. This isn’t a narrow sales or marketing role. At this stage, you’ll own the full GTM engine: outbound sales, inbound conversion, partnerships, events, messaging, and playbook creation.
You’ll be working directly with leadership to decide who we go after, how we win them, and what levers will scale revenue fastest. You’ll run experiments, measure results, and double down on what works. You’ll also wear multiple hats: from writing outbound sequences to negotiating enterprise contracts, from coordinating PR launches to building partner channels.
If you’ve ever wanted to be the person who can say, “I built their GTM from zero,” this is it.
What You’ll Do
- Own the GTM strategy: Identify high-value segments, design outbound and inbound playbooks, and prioritize channels.
- Close deals: Prospect, run discovery, manage pipelines, and negotiate contracts.
- Create demand: Launch campaigns, partner programs, and events that generate high-quality leads.
- Refine messaging: Develop positioning, sales collateral, and case studies that resonate with our ICP.
- Measure & optimize: Track key metrics, run A/B tests, and continually refine GTM motions.
- Collaborate across teams: Work with product to align features with market needs, and with engineering to enable integrations or proofs of concept.
- Be scrappy: Jump into any task—whether that’s setting up a booth at an industry event or running last-minute prospect research for a big pitch.
What We’re Looking For
- Experience: 4–8+ years in B2B SaaS GTM roles (sales, marketing, partnerships) with a track record of building or scaling revenue engines.
- Full-stack GTM skills: You can sell, market, and think strategically about partnerships.
- Startup builder mindset: You’re comfortable with ambiguity, resource constraints, and wearing many hats.
- IC and leadership chops: You can both execute at a high level and design the system others will follow.
- Strong communicator: Exceptional written and verbal skills for engaging C-level buyers and partners.
- Analytical: Data-driven decision-making; you track the numbers and adjust accordingly.
Why Join Us
- Massive opportunity: Category-defining product in a multi-billion dollar market.
- Build from zero: This is the first GTM role—you’ll design the foundation others will scale.
- YC-backed & well-funded: enterprise customers, and a product already replacing legacy vendors.
- Direct impact: Your wins will be visible company-wide and tied directly to revenue growth.
- Career growth: As we scale, you’ll have the opportunity to lead the GTM org across sales, marketing, and partnerships.
We’re not hiring for a playbook executor. We’re looking for someone who will write the playbook, test it, break it, and rewrite it until it works.
If you want to own the GTM engine for a high-velocity startup and be part of building a category leader—let’s talk.