Operations Manager, Driver, EMEA

About the Role

Driver Operations, in collaboration with regional teams, leads our vision, strategy and execution for our driver-facing operations across Europe, Middle East and Africa. Operations is all about running our business on the ground and helping riders and drivers get the most out of Uber's platform. The team is responsible for driving the growth and engagement of our driver base, and continuously improving the platform experience for our customers.

We are looking for a sharp, highly motivated individual to join our team. These roles within the operations team require a combination of project management, analytical ability, problem-solving and interpersonal skills to work together with key stakeholders. You'll have the opportunity to work on both strategy and execution - taking projects from idea through to implementation.

What the Candidate Will Do:

You will be primarily responsible for driving projects which promote improved driver quality, engagement, loyalty, retention, and improved E2E driver experience. Combined, delivering step-changes in these areas aims to directly impact accelerated growth and competitiveness in the region.

These are some of the activities you can expect in your day-to-day:

• Own projects and support development of the strategy and tactics to deliver:
• Improved reliability across the region, through driver behavior and quality improvements
• Platform loyalty and improved on-platform engagement initiatives
• First class driver experience with the platform on earnings, pain points, etc.
• Operational or product enhancements; address key quality issues affecting driver experience with cross-functional initiatives
• Collaborate with Tech to test and rollout features, and lead the GTM strategy
• Monitor engagement and experience on the platform through analytics and insights gathering, deep-diving into reasons for underperformance and identify and act on improvement areas
Work closely with several operational and functional teams including EMEA regional operations teams, Safety, Marketing, Legal, Business Development, Policy & Comms teams as well as Tech stakeholders across the business to deliver projects.

What the Candidate Will Need:

• Min 3 years of experience in strategy, operations, consulting, finance, or general management roles.
• Strong analytical and problem-solving skills; confident using data to make decisions and build business cases.
• Fluency in SQL and in working with data sets using Excel, Google Sheets, etc.
• Proven ability to manage complex programs and multiple projects in parallel.
• Good communication skills and stakeholder management-able to align diverse teams around shared goals.
• Ability to work in a fast paced environment and to prioritize effectively.
• Professional fluency in English.

- Preferred Qualifications -

• Familiarity with AI or automation tools.
• Comfortable building models or dashboards in R, Python, or Tableau.
• Experience working with Product teams to shape or launch new solutions.
• Proven ability to collaborate with cross-functional teams such as Tax, Legal, or Compliance.
• Background in central or local operations, especially managing a portfolio of initiatives.