The Outbound Operations Manager is responsible for the full post-sales supply chain. From customer order processing to outbound fulfillment, customer service, and accounts receivable follow-up. You ensure every DFNS order - from key accounts to e-com - ships accurately, on time, and with the service and visibility our partners expect. This role is central to our operational efficiency and commercial success. The ideal candidate thrives in a scale-up environment, combines strategic thinking with operational excellence, and is passionate about driving sustainable growth.
Key Responsibilities
Order Processing & Fulfillment
- manage end-to-end order processing for wholesale, DTC, and distributor accounts across multiple regions
- interface with sales and planning teams to align on order allocation, stock availability, and shipping readiness
- work closely with 3PL partners to ensure accurate and timely outbound fulfillment
- ensure proper creation of shipping documents, packing slips, and export paperwork
Outbound Logistics & Coordination
- manage shipping schedules and bookings with forwarders (air/sea/road)
- align with DFNS warehouses and 3PLs on inbound schedules, ASN creation, and delivery windows
- optimize shipment consolidation, packaging efficiency, and carbon footprint
- coordinate transport planning (road/air/parcel/pallet) for global shipments
- liaise with carriers and 3PLs to track deliveries and resolve delivery issues
- optimize outbound shipping costs while meeting service levels and sustainability targets
Customer Service & Support
- serve as the operational point of contact for key customers and distributors
- resolve order, shipping, and delivery-related queries professionally and promptly
- track customer-specific routing guides, labeling, and documentation requirements
Accounts Receivable Support
- collaborate with finance to ensure timely and accurate invoicing
- monitor outstanding payments and assist with proactive follow-up and resolution of payment discrepancies
- maintain clean customer order and payment records in ERP and CRM systems
Reporting & Continuous Improvement
- partner with sustainability and packaging teams to align inbound operations with DFNS’s environmental goals.
- identify and implement process improvements for lead time, cost, and waste reduction.
- track outbound KPIs (OTIF, order cycle time, claims rate, DSO) and drive improvements
- identify opportunities to streamline processes and reduce friction across systems, people, and partners
- partner with the sustainability and VM teams to support eco-conscious shipping and packaging initiatives
Cross-functional Collaboration
- act as an operational link between Inbound Logistivs, Sales, Finance, Product, and Marketing teams
Qualifications
- 4 years experience in outbound operations, order management, or logistics (experience in CPG, lifestyle, or sports industry is a plus)
- strong understanding of international shipping, 3PL management, order-to-cash cycle, and customer service operations
- experience with ERP systems (Excellence/ It’s Perfect is a plus), and advanced Excel / Google Sheets skills
- excellent communication skills and customer-oriented mindset
- detail-driven, hands-on, and adaptable to a dynamic, scale-up environment
- fluency in English and/or German a plus
DFNS
At DFNS, we’re leading the way in the development of sustainable Footwear & Apparel Care technology. We want to reduce the environmental impact of footwear and apparel by empowering consumers to get more from their gear. Simply put, our products clean, protect and refresh your footwear and apparel so that they last longer. Over the years, we have built up partnerships with incredible world-leading brands (adidas, The North Face and more) as well as global sports communities that inspire us to go further.
Soort dienstverband: Fulltime
Arbeidsvoorwaarden:
- Bedrijfsfeesten
- Kerstpakket
- Kosteloos parkeren
- Mogelijkheid tot promotie
- Pensioen
- Personeelskorting
- Productkorting werknemers
- Reiskostenvergoeding
- Vrijdagmiddagborrel
Taal:
- Engels (Vereist)
- Nederlands (Gewenst)
- Duits (Gewenst)
Werklocatie: Fysiek