The Spare Parts Coordinator is the key contact for customers and internal employees to identify and seek the right parts.
We are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a fast-growing and proud community. We offer consultancy services to high-profile clients globally in diverse service areas, such as:
- Technology & Engineering
- Energy & Renewables
- Life sciences & Pharma
- Digital & IT
About this vacancy
You will be responsible for processing and following up on new of existing spare parts quotes and orders. You work closely together with a Customer Support Coordinator and Customer Care Manager.
- Receive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organization
- Follow all parts requests through to their completion
- Prepare and follow up on spare parts quotations
- Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
- Escalate and resolve compromised service levels or customer expectations related to spare parts issues
- Provide information as required for spare parts forecasting and demand planning
- Plan and prepare spare parts packages for planned maintenance activities
- Be empathetic and work as an advocate for customers
- Ensure customers’ needs are met quickly and efficiently
- Communicate regularly with other individuals/departments within the organization
- Other duties assigned due to the need of the business
What we expect from you
- Bachelor degree in Supply Chain / Logistics
- Customer- and service-oriented person
- Administrative skills
- Good communication skills, stakeholdermanagement and long-term oriented relationship building
What you can expect from us
- A permanent contract, from day one
- A fixed salary based on your experience, supplemented with individual profit sharing based on your hourly rate
- Access to external coaches to support your personal and professional development
- 25 vacation days with the possibility to purchase extra leave days
- A team of Manufacturing Support professionals (from trainee to senior consultant) who are happy to help each other in their professional and personal growth.
Work entrepreneurship can begin at any stage of your career. Together we will explore which project best suits your ambitions and talents. Then we will set goals to achieve your growth as a professional. This path is different and unique for everyone. TMC will help you and thinks along with you to make it concrete.
Enjoy the security of a long-term contract and a stable source of income while getting the opportunity to work at diverse projects.
Full transparency. That’s it. For each of your projects, you know your hourly rate, your costs, and your individual performance-based profit sharing, all in order to stimulate your inner entrepreneur.
Our employeneurs are grouped in business cells based on their technical expertise. They are small, focused and function as high-grade knowledge networks. And as buzzing communities of close colleagues.
Every employeneur drives their own career. Together, we make a plan for personal and professional growth. Receive personal coaching and an extensive training budget to keep developing yourself and deliver outperformance at our clients.
Work on your technical dreams in our lab. Collaborate with others in multidisciplinary teams to unlock out-of-the-box thinking and innovative ideas as well as entrepreneurial skills.