What You Will Do
The role of the Global Solution Analyst is to Support our Internal Clients - Resources, Suppliers, Client Managers with their inquiries over Phone, Chat and E-mail. This position supports the success by adding a value in servicing our clients. This is an exciting career opportunity for someone who values advancement, growth, and high-quality work. This Global Support Analyst position requires responsibility for end user support to proprietary applications and systems.
- Support internal and external users using applications through phone, email and chat
- Create/update/follow-through on tickets to resolution
- Meet SLAs and individual metrics including productivity, customer satisfaction and quality standards
- Provide recommendations on how to streamline our business and improve processes
- Mentor/train new Global Support agents
- Sense of urgency and ability to escalate system outages to Global Support Management Must Maintain Confidential Information and Follow Procedures for Work processing
- Adherence to schedules due to live support environment
- Experience in a Helpdesk call center
- Excellent Dutch and English communication skills (Written & Verbal)
- Strong user-facing, customer service, communication
- Demonstrates a high level of professionalism and strong work ethic
- Good problem-solving, troubleshooting, and analytical skills
- Proficient with Microsoft Office – Excel, Word, Outlook
At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You’ll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
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