Your role
We are looking for an agile professional for the Contract Operations & Data Management - Sr. Manager (EMEA Lead) position within the Legal organization. This role is responsible for overseeing the abstraction, management and optimization of contract data and processes, ensuring high levels of accuracy, accessibility, and compliance. The Contract Data Manager is also responsible for contract process improvement, contract database management, operations support, data maintenance, domain stewardship, data reporting, and continuous improvement through automation and innovation.
- Contract Data Management & Maintenance:
- Overseeing the organization, abstraction, storage, and retrieval of contract data and legal documentation to ensure it is easily accessible and well-maintained.
- Monitoring and supervision of data saved automatically into contract lifecycle management (CLM) system ensuring accuracy of data and accurately inputting customer contract information into databases or software systems including details such as contract start and end dates, terms and conditions, pricing information, and any relevant customer details for customers in enterprise and global account segments.
- Accurately inputting vendor contract information into databases or software systems (such as a CLM system), including details such as contract start and end dates, terms and conditions, pricing information, and any relevant details for non-standard vendor agreements.
- Process all changes to contract data records in contract data management system on contract status, including metrics such as renewal rates, contract value, and any issues or trends observed, ensuring updates are made in a timely and accurate manner.
- Ensuring all contract data is maintained with high levels of accuracy, consistency, and reliability, in alignment with company-wide data governance processes.
- Identifying and rectifying any data entry errors or inconsistencies to uphold the highest standards of data integrity.
- Supporting development and maintenance of contract data model definitions in the system.
- Supporting data quality monitoring initiatives, ensuring systematization in the tool.
- Identifying dependencies between data, processes and systems.
- Maintaining the data dictionary up-to-date to ensure consistent data definitions and usage across the organization.
- Contract Operations Support:
- Knowledge management of contract landscape, acting as the first point of contact for any CLM/contract-related questions, including regarding contract hierarchy, correct contract template selection, validating data in the system and managing data access.
- Supporting the contracting process with queries and manage signature and storage processes, ensuring contract data is well abstracted through the process.
- Contract Data Reporting:
- Generating dashboards/reports based on contract data to support informed decision-making across the organization, reporting and tracking of contractual obligations.
- Continuous Improvement, Automation and Innovation:
- Supervising the creation, system implementation and correct use of contracting templates and workflows.
- Identifying pain points and suggest areas to optimize the process.
- Continuously seeking ways to improve contract data management processes through innovation and adoption of best practices and automation.
- Supporting initiatives for CLM data enhancement through AI tooling.
- Compliance:
- Maintaining strict adherence to internal business process SLAs, guaranteeing contract data and reporting are completed appropriately within designated timeframes.
- Complying with data protection regulations and company policies regarding the secure and confidential handling of customer information.
- Collaboration: Supporting the wider contract management team as needed, contributing to the overall effectiveness and collaborative environment.
What you’ll need
- Finished relevant Bachelor or Masters degree in Business Administration, Legal, Information Systems, or related fields are a plus.
- Proven experience in data governance and data management practices, including experience in managing data quality, business rules, and dashboards. Data analytics background or experience is a plus.
- Experience with contract management or as paralegal is preferred, with a proven track record of meeting internal service level agreements (SLAs).
- Ability to handle data update requests promptly and with a high degree of accuracy and attention to detail.
- Strong communication skills, with proficiency in both written and verbal English.
- A collaborative team player who is adaptable and capable of working effectively in a dynamic environment.
- Proficiency with contract lifecycle management (CLM) platforms, and a solid understanding of data
management practices. - Desirable familiarity with AI tooling and automation in data management.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
