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For the Global Duty Billing, DHL Express is looking for a motivated and results-oriented Expert Global Duty Process & Policies
About Global Duty Billing
How will you contribute to the success of DHL?
Key responsibilities:
- Process Review and Improvement: Assist in the assessment of existing duty billing processes to identify inefficiencies and areas for enhancement. Document identified gaps and support the implementation of improvements in line with organizational goals. Coordinate process definition workshops.
- Cross-Functional Collaboration: Collaborate with customs clearance teams, finance, product and other stakeholders to ensure the integration of effective billing processes. Foster strong relationships to facilitate the smooth flow of information and processes.
- Stakeholder Management:Align with internal and external stakeholders, addressing issues and ensuring compliance and efficiency in processes.
- Documentation and Compliance: Create accurate documentation of all process changes, including workflows, policies, and procedures. Ensure adherence to regulatory requirements and internal policies.
- Data Analysis and Reporting: Analyze data related to duty billing processes to identify trends and insights that support decision-making. Prepare recommendations for process improvements based on data analysis.
- Training and Support: Develop and deliver training programs for team members and stakeholders to enhance understanding of duty billing processes and tools.
- Change Request Process: Coordinate the change request process & align with countries and regions to ensure clear documentation and impact analysis of requests.
- Performance Measurement: Support the tracking and analysis of key performance indicators (KPIs) related to duty billing. Contribute to the continuous improvement of processes based on performance data.
- Regulatory Awareness: Stay informed of changes in customs regulations and assess their impact on duty billing processes, ensure timely updates to duty billing processes and policies.
Do you have what it takes?
We are seeking an ideal candidate with a strong academic background and relevant experience in Finance, Business Management, IT, Supply Chain Management, or related fields. This individual will possess a solid understanding of customs and duty billing processes, alongside proficiency in process mapping and project management methodologies such as Lean and Six Sigma. With a minimum of 3 years of experience in analysis, process design, and improvement—preferably within customs clearance or trade compliance—the candidate will excel in dynamic environments. You will need to demonstrate strong analytical skills, effective communication abilities, and a collaborative spirit, driving continuous improvements and innovative solutions.
Education & Experience:
- Bachelor’s degree or equivalent in relevant fields.
- Minimum of 3 years of experience in analysis, process design, and improvement, particularly in regulated or cross-functional environments
Skills & Knowledge:
- Knowledge of customs and duty billing processes preferred.
- Proficiency in process mapping and project management methodologies (e.g., Lean, Six Sigma).
- Familiarity with customs clearance or trade compliance processes is an advantage.
- Ability to execute data analysis by translating business questions into data-driven enquiries.
Personal Attributes:
- Strong analytical skills focused on performance measurement and reporting.
- Excellent communication and interpersonal skills for effective collaboration.
- Self-motivated, adaptable, and capable of managing multiple tasks independently.
- Innovative mindset with a focus on continuous improvement and solution-driven thinking.
What's in it for you?
You will work in a great place, as DHL Express is a certified Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer:
- A competitive salary, bonus incentives and a strong pension scheme;
- Great onboarding and an intensive 100 days induction program;
- A wide range of employee benefits that support your wellbeing;
- Availability of a wide range of training and development packages;
- Social events;
- A job within a company that pays attention to our environment and future;
- RCS Grade K
For this position you can either be based in Kuala Lumpur or Maastricht.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
- DHL Finance Services B.V. Pierre de Coubertinweg 5, 6225 XT
Bob Stijnen
