ARE YOU THE NEW FACE OF OUR CUSTOMER SERVICE TEAM?
Are you a problem solver with a smile? Do you speak fluent English and French? Then we’re looking for you! This is your chance to make a difference for our customers right away.
YOUR MISSION: MAKE CUSTOMERS HAPPY!
No two days are the same! You’ll be the first point of contact for our customers, helping them via phone, email, and social media with questions about products, orders, delivery times, and warranties. Whether it’s a quick question or a challenging problem, you’ll make sure every customer receives top-quality service.
What you’ll do:
Answer customer questions about products, orders, delivery times, and warranties by phone and email;
Stay calm and friendly, even with an upset customer, you always know how to turn the conversation around and end it on a positive note;
Proactively think about improvements and take ownership where possible;
Provide the best possible service for every customer, every time;
Who are you?
You speak and write fluent English and French;
You’re available 16–24 hours a week or more;
You’re flexible from Monday to Saturday and available for different shifts: 09:00 – 17:30, 12:00 – 20:30, 16:00 – 20:00 (Please note: evening-only availability is not possible);
You’ll join a paid training to prepare you for success;
You’re fine with working from the office, but working from home is also possible;
What we offer:
€14.85 gross per hour, plus additional allowances and 8% holiday pay;
Travel allowance, even if you live nearby;
Career growth opportunities, many of our team leaders started in this role;
Flexible working, a mix of office and remote work;
Access to online training through Goodhabitz to continue developing yourself;
Are we a match?
Do you think: This is me? We’d love to get to know you! Send your CV and a short motivation to [email protected] or apply directly via our website. Questions first? Feel free to contact us, we’ll be happy to tell you more.
Who is RIFF?
Nice to meet you – we’re RIFF. Not your standard customer service team, but a group of specialists who solve complex customer questions with knowledge and a smile.
For 13 years, we’ve embraced every challenge — from crises to recalls. With a team of over 300 digital natives – from experienced experts to fresh talent – we provide 24/7 customer contact. We love smart digital solutions but never lose sight of the human touch.
