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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed are looking for a Front Line Manager & Performance Enablement Manager. This role focuses on enabling all our frontline managers to develop their teams into high-performing sales units while supporting their personal and professional growth to build exceptional leadership capabilities. This role can be based in one of the following office locations; London, Berlin, Amsterdam or Paris.
Key Areas of Responsibility
Performance Enablement:
- Partner with frontline managers to identify skill gaps and define performance goals aligned with sales targets.
- Train and support managers in applying consistent coaching practices using tools like dashboards, templates, and guides.
- Help drive behaviour change by ensuring learning translates into on-the-job application.
- Co-create development plans and targeted interventions for team members.
- Support change adoption by gathering feedback, identifying barriers, and recommending improvements.
- Collaborate on training content and adjust enablement strategies as needed.
- Measure and report on the impact of enablement initiatives.
Manager Development:
- Design programs to strengthen frontline manager capabilities in strategic planning, pipeline management, forecasting, and coaching.
- Mentor managers to grow as people leaders.
- Work with HR and L&D to build tailored growth paths.
Cross-functional Collaboration:
- Align enablement with business goals by partnering with Sales, HR, and L&D.
- Act as a connector between senior leadership and frontline managers to ensure alignment and clarity
Required Skills and Qualifications:
- Proven (5+ years of) experience in sales/ performance enablement or leadership development in a SaaS environment.
- Strong knowledge of sales processes, performance metrics, and coaching methodologies.
- Exceptional communication and interpersonal skills to influence and inspire.
- Proficiency in leveraging tools and technology for training and performance tracking.
- Ability to analyse data and translate insights into actionable strategies.
Preferred Qualifications:
- Experience working with frontline sales managers.
- Background in developing and implementing leadership training programs.
- Familiarity with performance enablement frameworks such as Gapology or similar methodologies.
What’s in it for you?
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment
- Genuine career opportunities in a company that’s creating new jobs everyday
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:
- Lightspeed RSU program (we are all owners)
- Flexible working policy
- Health and wellness benefits
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
