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Functional Analyst - Digital, Assisted & Customer Interactions

ING
€ 42.522 - € 53.843 a year
Noord-Holland
Full time
19 uur geleden
  • REQ-10100468
  • 28/08/2025
  • Data Analysis
  • Amsterdam, Nederland
  • €4.596 - €7.460
  • ING Bank


Who are we?
At ING, we strive to become the best mobile bank on the continent. The Tribe Digital, Assisted & Customer Interactions is responsible for achieving our digital sales goals and for managing and improving all digital interactions with our customers. In addition, with more than 70 data analysts and data scientists, we are accelerating the transition to a fully data-driven organization.You will be working in a team of data analysts and engineers that manage the DataMart of our tribe.
Who are we looking for?
We are looking for an eperienced Functional Analyst with a background in data modeling and databases, preferably with eperience in web and app data. This role is ideal for someone who thrives on deep, specialist work and enjoys independently solving comple problems. You will play a key role in translating business needs into functional solutions. You can identify and translate user problems and requirements into the right functional specifications. You will work closely with stakeholders to build, test, and implement systems that help ING truly etract value from data.
As a Functional Analyst, you:
  • Have eperience analyzing and detailing functional needs of internal and eternal stakeholders
  • Are skilled in writing user stories, functional specifications, and process models
  • Work independently, precisely, and in a structured way
  • Communicate clearly with both technical teams and non-technical stakeholders
  • Proactively identify opportunities for improvement in processes and systems
Do you have a passion for data and are you ready to make an impact? Do you enjoy solving problems and want to continue developing yourself? Then we are looking for you!
Your skills and eperience:
  • A Master’s degree in a relevant field (e.g., Computer Science, Business Administration)
  • 5 years of work eperience, including at least 3 years as a Functional Analyst
  • Strong analytical and problem-solving skills
  • Demonstrable eperience with web and app data (e.g., Adobe Analytics) is a plus
  • You enjoy specialist work
  • You work independently and take ownership of your tasks
  • Eperience with query languages (e.g., SQL, SAS)
What do we offer?
  • We offer a full-time 36-hour position in a dynamic environment. You’ll have the opportunity to work in a modern agile organization with smart and friendly colleagues, and many opportunities to develop both your technical and personal skills. Every three weeks, our 70 data analysts come together to learn from and with each other.
  • Benefits of working at ING include:
  • A competitive salary aligned with your skills and eperience
  • A 36-hour work week
  • 24–27 vacation days depending on your contract
  • A 13th-month salary and 8% holiday allowance
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • Fleible working hours and hybrid working options
  • A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends
  • A pension plan
  • Personal growth opportunities and challenging work with endless possibilities
  • An informal work environment with a diverse group of innovative colleagues
Ecited? Click the Apply button!
Tell us why you’re the one we’re looking for: how will you use your eperience to make ING even better? Please include both your CV and a motivation letter.
More information?
Contact Jeroen Maassen van den Brink ([email protected]) for questions.


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Jana van Soest


Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.
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