GIS Systems Support Engineer

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a GIS Systems Support Engineer to join our UniQue team.

What will you be doing in this role?

• 2nd and 3rd level support for Core GIS.
• Daily Operation and Maintenance (O&M) activities.
• Act as a technical expert and take responsibility to monitor the enterprise incident management system, manage incident resolution, diagnose faults, determine root causes, and provide technical expertise to resolve incidents and their causes.
• Support problem management in order to identify and resolve the underlying root causes for incidents.
• Daily use of the ITSM Incident management tool to properly identify and solve incidents, service and change requests and problem management.
• Assist in the roll-out of system changes in the current Core GIS software baseline.
• Operation and Maintenance of Core GIS.
• As an IT administrator, operate and maintain the Core GIS Reference System, Staging Environment, and Support domains.
• Support the development and systematic testing of new Core GIS baselines.
• Keep Core GIS instances up to date and in line with the latest approved Core GIS baselines.
• Installation and configuration of new Core GIS instances where required.
• Manage the testbed equipment (hardware and software).

Requirements

What will you be bringing to the team?

• MSc degree in a GIS, IT, Computer or Software related discipline and a minimum of 6 years post-related experience.
• Professional experience with direct customer contact and the direct interaction with customers, preferably in a support environment.
• Strong knowledge of ArcGIS software including installation, configuration, optimization and creation of all currently available service types.
• Strong experience with implementation of ArcGIS Enterprise GIS solutions.
• Expertise in MS SQL Server (or other RDBMS) and geodatabases.
• Proficiency with Python, ArcPy, Powershell or other scripting tools.
• Proven experience in the operation & maintenance of a GIS Enterprise solutions based on ArcGIS 10.8.1 or higher, in the areas of troubleshooting of errors and problems, implementation, and documentation of solutions.
• Detailed technical knowledge in the installation, configuration, and maintenance of all Esri products (server and client side).
• Expertise in IT infrastructure and platform services (such as databases, virtualization platforms, network components) to the extent as it is required for the operation, maintenance and diagnosis of an enterprise GIS.
• Very good overview of the current ArcGIS software suite desktop/server/web components.
• Expertise in developing GIS System training materials.
• Fluent in English at least at a level B1.

Benefits

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.