Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.
Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.
Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.
What do we offer?
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) refer-a-friend bonus (500 EUR).
- Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experiences starting from Horeca CLA scale 6.
What are you going to do?
As a Guest Relations Manager you are the right person to exceed the expectations of guests. In this position, providing an excellent service experience for every guest is central, whereby personal contact with hotel guests is essential. You will work closely with all departments in the hotel. Moreover, you develop an extensive program for VIP guests, where you have a natural "drive" to surprise guests. You are also responsible for checking and complying with the Quality Standards set within Minor Hotels. You are responsible for resolving complaints, responding to all questions and requests that guests have and you respond to all online reviews that guests post about the hotel.
What are we looking for?
Your goal is to give every guest a “Timeless” experience;
You get energized by interacting with colleagues and guests from different cultures, you have a positive mindset and an eye for detail;
You speak and write English fluently; a second language is an advantage;
You are used to working on a project basis, and you are used to lead a team in a 5* environment.
