Junior Customer Service & Order Fulfillment
✨ Exciting opportunity to join our young, international, and fast-growing team! ✨
Do you thrive in an international e-commerce environment?
Are you an enthusiastic team player fluent in at least two European languages?
If so, we’d love to hear from you!
About the company:
BartsParts is the leading e-commerce platform for spare parts in expanding industries, with a growing portfolio of 3 million products. Our platform connects inventory of spare parts from partners throughout Europe, allowing them to sell obsolete and slow-moving items in our online shop. Our platform promotes these products as a complete catalog for our customers.
We are a dynamic international, but at the same time, small company and we are looking for driven individuals to join us in growing the business and taking on new challenges.
About the role:
We are looking for a Junior Customer Service & Order Fulfillment to provide exceptional service to our customers and partners located all over Europe. As a Customer Service specialist, you will:
- Take care of order fulfillment within our ERP platform and ensure orders are fulfilled accurately and promptly.
- Look after the After Sales activity and logistic follow up of the orders
- When needed, proactively engage by phone and/or email with customers and partners to swiftly address issues with timely solutions.
- Address customer queries and claims by collaborating with our suppliers, other internal teams and third-party logistics providers.
- Maintain a commitment to delivering exceptional customer service by continuously improving our operations.
- Be part of an extraordinary international team of diverse colleagues that help the company grow every day
You:
- Are driven and proactive with strong customer focus.
- Are fluent in English and other European languages. Proficiency of Dutch and German are a plus.
- Are comfortable with using multiple cloud-based systems, such as ERPs, Ticketing tools, eCommerce platforms, and basic Microsoft/ Google software (Mainly documents and Spreadsheets).
- Have a good eye for detail and a creative problem-solving mindset.
- Preferably, have 1 to 5 years of customer service experience or as logistic specialist (Experience is not mandatory, if you are willing to learn, we want to hear from you)
- Are a team player but can also work independently if needed.
- You want to have fun at work while you excel in your performance.
- Currently, we only have open positions for candidates with a very high level of Dutch, German, or Spanish.
Benefits
- Part-time contract up to full time -32 hours minimum, working hours to be discussed based on your availability: Monday to Friday (office hours)-
- 7 months contract leading to permanent contract if performance meets expectations (we want you to grow with us).
- Up to 40% work-from-home option (after completing basic training and proven results).
- Public Transport allowance.
- International exposure and overview over the complete Operations of the company
- Dynamic work environment with supportive teams.
If you are interested, please submit your resume and a motivational letter.
Join us and be part of our winning team!
Job Types: Full-time, Part-time
Ability to commute/relocate:
- 2315 Leiden: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service: 1 year (Preferred)
- Order Fulfillment: 1 year (Preferred)
Language:
- English (Required)
- German (Preferred)
- Dutch (Preferred)
- any other European language (Preferred)
- Spanish (Preferred)
Work Location: Hybrid remote in 2315 Leiden
