Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
Working format:Cyprus: Relocation package is provided.Spain: we are only able to hire candidates who possess a DNI (for Spanish nationals) or a NIE linked to a valid working permit in Spain (for foreign nationals). Relocation support is not provided.Poland: employment will be under 'Umowa o Pracę' (UoP). Relocation support is not provided.
About the Role
Ensure that Finom’s most critical customer-facing services are always-on, observable, and resilient — not only at the system level but also across the processes that support them. This role leads our transition from reactive incident handling to proactive, continuous service assurance.
You’ll own the end-to-end reliability and incident response framework, coordinate real-time communication, monitor both automated and manual dependencies, and drive a culture of prevention, transparency, and operational excellence.
Upgrade and own Finom’s end-to-end incident management and operational resilience process. Ensure real-time coordination, transparent communication, and continuous improvement across all teams.
Act as the single point of accountability for service disruptions — from first alert to final fix as per root cause analysis, including continuous impact reassessment, customer communication, and regulatory reporting, to implement the vision of a “Mission Control Centre”.
What you will be doing
- Build and monitor platform health and predict service degradation using live dashboards.
- Define and evolve SLIs/SLOs for critical customer journeys (e.g., payments, onboarding).
- Lead daily or weekly service reviews with engineering and operations.
- Escalate risks before they become incidents.
- Build and maintain Public Statuspage and internal statuspage dashboard, track incident history, and ensure transparency.
- Vision and implementation of the “Mission Control Centre Dashboard” concept.
- Map and monitor manual operational steps that impact service continuity (e.g., KYC, PSP cutoffs, internal approvals).
- Build visibility into queues, delays, and missed handoffs.
- Partner with Product/Operations/Observability to automate or fail-safe these flows.
- Integrate these into monitoring and RCA/postmortem analysis.
- Own and evolve Finom’s incident response framework (playbooks, detection mechanism, escalation paths, roles and on-duty resolution team, SLA/SLO, classification matrix and definitions).
- Act as Incident Commander during unplanned events: coordinate cross-functional response, assign roles, and maintain real-time timeline and impact assessment.
- Run readiness training and simulations quarterly/monthly/weekly across teams to keep readiness high.
- Lead all internal and external comms during incidents (Public and internal Statuspage, Intercom, Slack, CRM, Exec updates), including drafting customer-facing communication strategy (in case of isolated impacting number of customers).
- Serve as a liaison between CC, Ops, Product, Tech, Risk, and Product.
- Ensure timely and compliant communication with regulators (DNB, AFM, Data Protection authority etc.) in case it’s needed.
- Own audit-ready records of past incidents and resolutions.
- Coordinate incident classification matrix review with Risk/CyberSec/Risk teams.
- Support compliance with DORA, PSD2, and ISO27001 resilience standards (e.g., planning and coordination - regularly running stress scenarios according to Business Continuity and Disaster Recovery Planning).
- Owner of the platform/tools used for the Incident Management process.
- Collaborate with Observability/Tech/Operations/Product/Risk teams to automate and continuously improve detection practices, status updates, communication, and report generation.
- Introduce and own AI tools/Low-code/No-code tools.
- Streamline processes to reduce effort and human error.
Who you are
- 5+ years in fintech or digital platforms (a-ka Uber), in the field of operations, Site Reliability, Platform resilience, or a similar risk-aligned, compliance-heavy environment.
- Strong systems thinking - across tech, people, and processes.
- Confidence under pressure and excellent written and verbal communication.
- Understanding of regulatory reliability and resilience expectations (DORA, PSD2, ISO 27001, GDPR, etc.) in terms of practical implementation.
- Customer-centric, builder mindset: automate everything for zero manual ops, continuously improve, document clearly.
- Hands-on experience with modern tooling and platforms (e.g., Kafka, Grafana, Jira, Slack, PagerDuty, Metabase, Databricks, etc.).
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
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