Service Representative

CMS

ZOLL CMS Benelux is looking for a qualified candidate to support further growth of the CMS division in setting up the necessary business processes and administrative structures for successful business growth of the LifeVest in Benelux.

Job Description and Areas of Responsibility:

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  Order Management: Prescription intake, registration of data into ERP system, transfer of information to corresponding Sales Team to coordinate fitting

• Customer Management: Correspondence with hospitals and health authorities related to patient case, for example in case of contract management

• Payment Management: Invoicing, billing, collecting, overdue notices

• Logistic Management: Allocate medical device components, stocktaking, tracking of all devices and equipment

• Correspondence with logistics partner: Processing and coordination of returns, coordination of device & equipment exchanges and refurbishment

• Patient Management: Management of patient document process, patient compliance calls, taking part in 24/7 technical support shift

• Regular reporting, analyses and forecasting: Weekly and monthly reporting of new medical orders, active wearing patients, feedback on invoicing status and payment status

• Marketing and Sales Assistance: Customer mailings, back-office)

• Data Management: Input of patient data and information in online portal (LifeVest Network), registration of new accounts and managing login information for prescribing physicians and hospital staff, creation of clinical center codes (CCCs) for individual prescriber numbers, sending ECG reports to physicians

• Complaint handling

• Generic support to the Sales team and Management

Requirements:

• Language: Fluent in French, Dutch and English (German is advantageous)

• Good working knowledge of MS Office, especially Excel and confident with ERP systems (Microsoft Dynamics)

• Multiple years of past professional experience

• Knowledge of national data protection regulations is advantageous

• Assertive, respectful, team oriented with well-developed interpersonal skills both internally with co-workers and externally with customers and business partners

• Goal-oriented thinking with a strong hands-on mentality and persistent flexible approach

• Experience with the healthcare sector is advantageous

• An understanding and knowledge of Cardiology is advantageous